Where your data is stored
You choose your account's region when you sign up. Today that is the United States; the European Union region opens later.
Sovrasign runs on Microsoft Azure. Your account, your documents and their history are stored in one region, and they stay there.
Choosing a region
The first time you sign in, the sign-in page shows New accounts: where your documents are stored:
- United States
- European Union (opens later)
The page suggests a region from your computer's time zone. You can choose another one while it is open. The choice is used only when the sign-in creates a new account.
"You can't move your account to another region yourself later; support can move it on request."
Signing in later
When you sign in, Sovrasign looks up your region from your email address. If your account is in another region than the page you opened, the page says so ("Your Sovrasign account for this address is stored in ... Sign in there.") and offers Continue on that region's address. Your browser remembers the region you last signed in to.
Today
Only the United States region is open. Every account and document is stored there. The European Union region, in Sweden, opens later.
Providers outside your region
Documents and their copies stay in your account's region. Some providers we use (for example to send email) may handle data elsewhere; the draft privacy policy (section A10) and the subprocessor list say which and on what legal basis.
Error codes
If the app or the page names an error code, it is one of these.
| Code | What it means | What to do |
|---|---|---|
account_elsewhere | "Your Sovrasign account for this address is stored in ... Sign in there." | Select Continue on that region's address and sign in there. |
region_elsewhere | Accounts that store their documents in the region you chose are made on that region's address. | Open the address the message names and sign in there. You can't move your account to another region yourself later; support can move it on request. |
region_unavailable | "Storing documents in the ... is not available yet": the European Union region opens later. | Choose the United States for now; support can move your account when the region opens. |
bad_region | The region sent is not one Sovrasign knows (us or eu). | Reload the sign-in page and choose a region from its list. |