Terms of service

Sovrasign Terms of Service. Version tos-1, effective 10 November 2026.

Key points (a summary to help you read; the sections below are the terms):

• Accounts are for adults. Signing documents that others send you is always free and needs no account.
• Free gives you 3 envelopes for the life of the account. Paid plans renew automatically until you cancel; you can cancel online in two clicks.
• Envelope packs never expire while your account exists.
• On Free, completed documents stay in the cloud for 12 months. Every party gets the signed PDF by email (unless they withdrew their consent to electronic records), and it proves itself without us.
• You own your documents. We do not use them to train AI models, and support never sees them.
• You can export everything at any time, free, and switch to another provider.
• Consumers in the EU, EEA and UK can withdraw within 14 days (section 10, Schedule 2).

Disputes. Business customers and consumers in the United States go to the Washington courts, or to a small-claims court (22.2). There is no arbitration. EU and UK consumers keep their home courts (22.3).

1. About these terms

1.1 Who the contract is with. These terms are a contract between you and Sovrasign LLC, a Washington limited liability company ("Sovrasign", "we", "us"). They apply when you create an account, buy a plan or a pack, or use the Sovrasign web app, apps, add-ins or other services that show these terms (together, the "service").

1.2 Who "you" are. "You" means the person who accepts these terms. If you accept them for a company or another organization, "you" means that organization, and you confirm that you may bind it.

1.3 What the contract is made of. These terms with their schedules; the plan and price shown when you sign up or buy (the "plan page"); the data processing agreement (the "DPA"); the beta terms when you use a beta. Our privacy policy explains how we handle personal data as a controller; it is information, not a contract term.

1.4 If documents conflict. An order form you signed with us wins, except over the DPA for personal data we process for you, which wins over it (and the standard contractual clauses in the DPA win over everything). Then the beta terms, on their subject. Then these terms. The plan page sets the prices, features and limits of each plan.

1.5 Versions. Each version of these terms has an id and an effective date, shown at the top. We keep every version on our legal page. When you accept a version, we record the version, the time and your account.

1.6 Language. These terms are written in English. We may offer translations. If a translation differs from the English text, the English text applies, unless the law of the country where you live as a consumer lets you rely on the translation.

2. Words we use

3. Who may use the service

3.1 Adults only. You must be at least 18 years old, or the age of majority where you live if that is higher, to create or hold an account. You confirm this when you sign up.

3.2 Accounts of minors. If we learn that an account belongs to someone below that age, we close it. Before we close it, we offer an export of its documents (17.1), and we refund any unused prepaid amount: unused pack envelopes at the price paid, and unused subscription time pro rata.

3.3 Recipients. Recipients do not need an account. You may not send an envelope to anyone you know is under 13 (clause 11.6). Clause 11.6 also explains who is responsible when a recipient is 13 to 17 years old, or otherwise a minor.

3.4 Sanctions. You may not use the service if you are located, ordinarily resident or established in a country or region under comprehensive US, EU or UK sanctions, or in Russia or Belarus; or if you are on a US, EU or UK sanctions list, or owned or controlled by someone who is. The current list of places is on our sanctions page; we check it every month. We screen paying customers against sanctions lists, and we may refuse or stop service where the law requires it.

3.5 One Free account per person. Each person may hold one Free account. The 3 free envelopes belong to your verified identity, not to the account: closing an account and opening a new one does not give you 3 more. After you delete a Free account, we keep a keyed hash of your verified identity for 24 months only to continue that count (our privacy policy explains it).

3.6 Waiting list. We may limit how many new Free accounts open each day. Above the limit, you join a waiting list and we invite you in order. Paid sign-ups are not limited.

4. Your account

4.1 Signing in. The service does not use passwords. You sign in with your Google, Microsoft or Apple account, with a passkey, or with a one-time code we email to you. Keep these sign-in methods and your email account secure.

4.2 Your responsibility. You are responsible for what happens in your account. Tell us at once at security@sovrasign.com if you think someone else used it. If we see signs that an account has been taken over, we may pause its sending until we can confirm it is you.

4.3 Accurate details. Keep your name and email address accurate. Recipients see them on every invitation and on the signing page. A verified label means we confirmed control of the email address or sign-in account, not that we checked your legal name or identity.

4.4 Data region. You choose where your data is stored when you sign up, from the regions we offer at that time (today the United States; the EU region opens later). You cannot change it yourself afterwards; ask us if you need to move.

4.5 Organizations. On plans with more than one seat, the owner decides who is a member and what each member may do. Content that members create in the organization's account belongs to the organization's account.

5. Electronic records between you and us

5.1 Records from us. You agree that we may give you this contract, notices, receipts, invoices and other records electronically: in the app, by email to your account address, or on our website.

5.2 Signing your own envelopes. When you sign an envelope that you sent yourself (including "Sign it myself"), you agree to use electronic records and signatures for that envelope and for the records about it. For this reason the signing page does not show you the consent step that other recipients see. Our e-sign disclosure explains electronic records; it also applies to you when you sign your own envelopes.

5.3 What you need. To open, sign and keep these records, you need what the e-sign disclosure lists under "What you need": a device connected to the internet; a current version of Chrome, Edge, Firefox, Safari or Samsung Internet with JavaScript and WebAssembly turned on; an email account; software that opens PDF files and space to save them; and a printer if you want to print.

5.4 Paper copies. You can ask for a paper copy of these terms, or of any notice we must give you in writing, at legal@sovrasign.com. It is free.

5.5 Withdrawing this consent. You can withdraw your consent to electronic records by writing to legal@sovrasign.com or by closing your account. The service works only electronically, so if you withdraw, we close your account as described in 18.1, after offering an export, with refunds under sections 9 and 10. Withdrawing does not change the effect of records you received or signatures made before.

5.6 Your email address. Keep the email address of your account up to date in your account settings. We send records there.

5.7 Changed requirements. If our hardware or software requirements change so that you may no longer be able to open or keep the records covered by your consent, we tell you the new requirements and that you can withdraw your consent without a fee. Before we rely on your consent again, we ask you to confirm it in a way that shows you can open the records.

6. Plans, allowances and prices

6.1 The plans. The service has these plans. The plan page lists each plan's features and limits in full; this table shows the main allowances at the date of this version.

Enterprise, when it is available: $24 per user per month billed yearly, or $30 per user month to month, billed for at least 3 seats; unlimited envelopes under fair use (6.7). Some Enterprise items need 25 or more seats on a yearly contract; the plan page says which.

6.2 Prices, currency and tax. Prices are in US dollars or in euros at the same number (for example $3 or €3). Prices for business customers do not include tax; we add sales tax, VAT or other taxes where we must collect them. A business customer with a valid EU VAT number pays no VAT to us (reverse charge). Consumers in the EU see prices that include VAT.

6.3 How envelopes count. An envelope counts once, when it is sent (when the invitations go out). This includes envelopes you sign yourself and envelopes sent from our add-ins and integrations. These do not count:

• drafts, and envelopes that were never sent;
• the one sample envelope offered at sign-up, which goes only to you;
• fixing a bounced or mistyped recipient address before anyone has signed;
• a correction by reissue (the original envelope counted once);
• envelopes sent in an opt-in trial (they use the trial's own allowance, 6.8);
• documents you prepare, sign or verify in our apps without the cloud (offline mode).

An envelope voided before any recipient opened it is given back: once in total on Free, up to 2 a month on Discover and from pack balances, and up to 2 per seat a month on Pro.

6.4 The Free allowance. Only envelopes sent while your account is on Free count toward the 3; envelopes sent while you pay never do. The count never resets (3.5).

6.5 Monthly allowances. Monthly allowances start again on your billing day. Envelopes you did not use do not carry over.

6.6 Limits apply before sending, never in the middle. We check limits before an envelope is sent. We never stop an envelope that is already sent, scheduled or being signed because of an allowance, a plan change or a failed payment.

6.7 Fair use. Where a plan has unlimited envelopes, fair use applies: when an account sends more than 1,000 envelopes per user in a month (bulk-send rows and signing-link submissions are not counted), a person reviews the account. This is not a block. The review ends with no action, with a conversation about our API plan for automated high volume, or with action under section 15 if the account is misused.

6.8 Pro trial. You can choose to try Pro for 14 days, without a card. The trial has its own limits (for example 10 envelopes and 10 recipients per envelope), shown when you start it. At the end you go back to your previous plan unless you choose to pay; nothing is deleted, and a trial never turns into a paid plan by itself. One trial per account and per person every 12 months.

6.9 Our price promises. These promises apply to every subscriber:

1. List-price increases reach you late and with notice. If we raise a list price, the increase does not apply to you until at least 24 months after we announce it. After that, we give you at least 90 days' notice, and your new price is never above the list price at that time.
2. We never remove a feature from a plan you pay for. If a feature moves to a higher plan, you keep it on your current plan version.
3. During those 24 months, the quantities included in your plan (envelopes, AI credits, SMS, ID checks, storage) do not shrink. Free accounts keep their 3 lifetime envelopes and their Free limits even if Free changes for new accounts.
4. If we lower a price, you get the lower price at your next billing date.
5. Prices for use-based items (such as SMS, ID checks, qualified signatures and notary sessions) may change with our suppliers' costs. We give 30 days' notice, and we never charge for an action at a price we did not show you before it ran.

6.10 Discounts. Discount programmes are published with their rules; one programme applies at a time, and yearly billing is not a programme, so it combines with any of them. Envelope packs and top-ups are never discounted.

7. Envelope packs

7.1 What a pack is. An envelope pack gives you envelopes in advance for a one-time payment: 1 envelope for $3, or 5 envelopes for $10. Free accounts and Discover subscribers can buy packs, on our website.

7.2 Packs never expire. Pack envelopes do not expire while your account exists. We never close an account for inactivity while it holds paid pack envelopes (18.4).

7.3 Discover features. Buying a pack gives your account Discover's features for 12 months from your most recent pack purchase; each purchase starts the 12 months again. We email you 30 days before these features end. After that, your remaining pack envelopes still send, with Free's features. When the service offers AI features on Discover, each pack envelope comes with 5 AI credits, valid as long as that envelope.

7.4 Which envelopes a send uses. A Free account that bought a pack sends from its pack balance, oldest pack first; any Free envelopes it has left are kept for later. On Discover, a send uses the month's 5 first, then the pack balance. If you move to Discover or Pro, you keep your pack balance; it is used after the plan's monthly allowance and, on Pro, before any top-up.

7.5 Using packs. Pack envelopes belong to the account that bought them. They cannot be moved to another account and are not exchanged for cash, except as these terms or the law provide. They are not money and earn no interest. Use-based items (such as SMS) are offered to an account with only packs when it has a saved card.

7.6 Refunds of packs. Within 14 days of buying a pack: a full refund if you used no envelope from it, otherwise a refund of its unused envelopes at the price you paid per envelope. After 14 days: no refund, except where the law requires one, when we close a minor's account (3.2), or if the service ends (17.3). Consumers in the EU, EEA and UK: Schedule 2 gives the same result.

7.7 Deleting your account. If you delete your account, its unused pack envelopes end when the deletion completes, unless they can be refunded under 7.6. Before you confirm, we show how many you hold.

8. Pro top-ups

8.1 Buying more envelopes. When a Pro account has used its monthly envelopes, the owner or a billing admin can buy 100 more for $15 in one click. The owner can also turn on automatic top-up, with a monthly limit (3 blocks, $45, unless the owner sets another). A member without billing rights cannot buy a top-up; the owner gets their request.

8.2 Payment. On a monthly plan, a top-up is added to your next invoice. On a yearly plan, it is charged at once to the card on file. We send a receipt for each block.

8.3 How long a block lasts. A block can be used in the billing month you buy it and in the next one. Envelopes are used in this order: the month's included envelopes, then pack envelopes held from before Pro, then top-up blocks, oldest first. Envelopes still unused at the end of the second month lapse. Unused blocks also end when your Pro subscription ends.

8.4 Refunds of top-ups. If a block was bought automatically and you used no envelope from it, we refund it if you ask within 7 days. Otherwise top-ups are not refunded, except where the law requires.

9. Paying, renewal and cancellation

9.1 Payment. You pay by card or another method offered at checkout. Payments are processed by Stripe. You authorize us to charge your payment method for your plan, its renewals, top-ups and use-based items, at the prices shown before you agreed to them. Keep your payment details up to date.

9.2 Automatic renewal. Subscriptions renew automatically at the end of each period (each month, or each year) until you cancel. If you are a consumer in the European Union, the European Economic Area or the United Kingdom, a yearly plan continues as a monthly plan after its first year, at the plan's monthly price, and you can cancel it at any time (section 10). The renewal price is your price under 6.9. Before you subscribe we show you the renewal terms (Schedule 3) and ask you to agree to them separately, and we keep the record of that agreement for the life of the subscription and at least 3 years after. After you subscribe, we email you a confirmation with the renewal terms and how to cancel.

9.3 Reminders and notices.

• Yearly plans: we email you 30 days and 7 days before each renewal, with the date, the amount, a one-click way to turn off automatic renewal, and the fact that a renewal cannot be refunded once it is charged (9.5).
• Monthly plans: once a year we remind you of your plan, its price, how often you are charged and how to cancel.
• Price changes: on top of the notice of 6.9, we remind you again between 30 and 7 days before a new price applies to you, with how to cancel.

9.4 Cancelling. You can cancel at any time online, in two clicks: Plan and usage, then Cancel plan, then Confirm. You do not need to call or chat with anyone. We may ask one optional question about why. Cancelling stops the next renewal; your paid features continue until the end of the period you paid for; then your account moves to Free and keeps its data (18.3). Turning off automatic renewal has the same effect.

9.5 Refunds.

A refund ends the paid features it refunds. It never removes your access to your documents.

9.6 Changing plan or seats. Upgrades apply at once: you pay the difference for the rest of the period, and unused time on the old plan is credited. Added seats apply at once, charged pro rata to the day. Removed seats leave at the next renewal. Downgrades apply at the end of the current period; before you confirm, we show what becomes read-only. Switching from monthly to yearly billing applies at once, with a credit for the unused part of the month; from yearly to monthly, at the next renewal.

9.7 Failed payments. If a payment fails, we retry it and remind you on days 3, 7 and 14. From day 15 your account cannot send new envelopes; envelopes already sent continue, recipients can sign, and you can read, download and export everything. From day 31 the subscription is cancelled and the account moves to Free (18.3). If you pay at any point, everything is restored at once.

9.8 Downgrades. A downgrade, the end of a trial or a cancellation never deletes anything at that moment. Items above the new plan's limits (for example templates) stay readable and can be used again if you upgrade.

9.9 Payment disputes. If you tell your bank that a charge was fraudulent, we may pause sending from your account while the dispute is open. Recipients can still sign envelopes already sent.

9.10 Invoices and taxes. We issue an invoice or receipt for every charge, as a signed PDF that anyone can check. You pay the taxes on your purchases that we must collect, as shown at checkout.

10. Consumers in the EU, EEA and UK

10.1 Who this section is for. This section applies if you are a consumer and live in the European Union, the European Economic Area or the United Kingdom. It adds to the rest of these terms and wins if they conflict.

10.2 Right of withdrawal. You may withdraw from any paid plan (monthly or yearly) and from any envelope pack within 14 days of buying it, without giving a reason. Schedule 2 explains how, and contains a model form.

10.3 Starting at once. At checkout you can ask for the service to start at once, during the 14 days, and confirm that you understand that, if you withdraw, you pay for what you used. What you used means the full days of the plan before you withdrew, or the envelopes you sent from a pack. If you do not ask, you can still use the service at once, and if you withdraw we refund everything you paid.

10.4 How to withdraw. Use the "Withdraw from contract here" function on the Plan and usage page, which is there during the 14 days; or send us a clear statement by email or letter; or use the model form in Schedule 2. We confirm your withdrawal by email.

10.5 Your refund. We refund what you paid, minus the part you used under 10.3, within 14 days of receiving your withdrawal, to the payment method you used, without any fee. If the full refund of a first yearly subscription (9.5) gives you more, you get that instead.

10.6 The service must conform. The service, including Free, must match these terms and the plan page and work as the law of your country requires for digital services, including the updates needed to keep it working and secure. If it does not, you have the remedies that law gives you.

10.7 Changes that affect you. If we change the service in a way that negatively affects your access to it or your use of it, more than in a minor way, we tell you at least 30 days before, on a durable medium such as email. You may then end the contract free of charge within 30 days of our notice or of the change, whichever is later, and we refund what you paid for the time after the contract ends.

10.8 Rights in your country. If the law of the country where you live gives you more, for example a cancellation button that works without signing in, the right to end a renewed contract with one month's notice, or reminders before a contract renews, you get those rights.

10.9 Complaints. Write to support@sovrasign.com. A person answers, usually within 14 days. Before EU and UK sign-ups open, we will state here whether we take part in proceedings before a consumer dispute resolution body.

11. Sending documents: your responsibilities

11.1 You decide what you send. You choose the documents, fields, messages and recipients of your envelopes, and you are responsible for them and for your dealings with your recipients. We provide the tool. We are not a party to your documents.

11.2 Rights and personal data. You confirm that you have the rights you need to upload and send your content, and a lawful basis to give us your recipients' personal data and to send them documents. For that data you are the controller and we are your processor, under the DPA. You give your recipients any privacy information the law requires from you.

11.3 Whether an electronic signature is right for your document. You decide whether an electronic signature is suitable for a document. Some documents need a handwritten or qualified electronic signature, a witness, a notary or a paper form, and some cannot be signed electronically at all (Schedule 1, part C, lists common examples). The service may warn you about such documents, but it does not block them, and we do not confirm that any document is valid.

11.4 Promises our e-sign disclosure makes in your name. Before they sign, your recipients see our Electronic Record and Signature Disclosure. It tells them what you will do, so you agree to keep these promises for every envelope you send with it:

1. Paper copies. If a recipient asks for a paper copy of a document or record their consent covers (through "Ask a question" on the signing page, or directly), you send them one within a reasonable time and without charging any fee.
2. Withdrawal. If a recipient withdraws consent, you do not ask them to sign that document electronically again. You decide whether to continue on paper or not to go ahead. If they withdraw after they signed (online while the signing page is open, or by telling you directly once the envelope is completed), their signature and the envelope stay as they are, and you give that recipient any later records about the envelope, such as the completed copy, on paper. From that withdrawal on, the service sends that recipient no more email about the envelope, the completed copy included. You never charge a fee or impose a penalty for the withdrawal.
3. Questions. You answer questions that recipients send you about the document through "Ask a question".
4. Contact details. You keep your name and verified email address accurate, because the disclosure tells recipients to contact you. If a recipient's email address changes, you correct it and invite them again.

These promises apply on every plan. When an Enterprise feature lets you show your own disclosure, your own text decides what you promise.

11.5 Keeping records. You are responsible for keeping your documents for as long as the law or your industry requires. Every party receives the completed PDF by email; keep your copy. On Free, the cloud copy is removed 12 months after completion (18.2).

11.6 Minors and capacity. We do not check the age or legal capacity of recipients.

1. Children under 13. You must not send an envelope to, or name as a recipient, anyone you know is under 13. We do not yet have the process for a parent's verifiable consent that the US Children's Online Privacy Protection Act (COPPA) requires before we collect a child's personal data. If we learn that a recipient is under 13, we may stop the envelope for that recipient or void it, and we delete the child's personal data as our privacy policy describes.
2. Recipients aged 13 to 17, and anyone who lacks capacity. You may send them envelopes. You are responsible for whether they can sign and for any consent of a parent or guardian the law requires.

11.7 Your own customers. If you use the service to make contracts with consumers, you are responsible for the duties consumer law gives you toward them, such as information before the contract, withdrawal rights and, in the EU, information about the technical steps to conclude the contract online.

11.8 How signers confirm who they are. The service chooses how each signer confirms their identity: by signing in with the Google, Microsoft or Apple account of their email address, or with a one-time code sent to that address. This shows that the signer controls that email address or account. It does not check a person's legal identity, unless you add an extra check that says so. You decide whether this is enough for your document.

11.9 Acting for others. You send envelopes in your own name. If you act for someone else, you need their authority, and the document or role must say in what capacity you act.

12. Recipients

12.1 Signing is free. Recipients sign documents sent to them for free, with no account. They use the signing page under our e-sign disclosure and privacy policy. These terms do not bind a recipient who has no account, but the rules of Schedule 1 apply to everyone who uses the signing page.

12.2 For the sender. We run the signing page for the sender. Questions about a document go to the sender.

12.3 Copies. When an envelope is completed, every party receives the signed PDF by email: attached when it is 10 MB or smaller, otherwise as a download link that works for at least 30 days.

13. Your content and our rights

13.1 Your content stays yours. You keep all rights in your content.

13.2 What you allow us to do. You give us a worldwide, non-exclusive, royalty-free permission to store, copy, process, transmit and display your content only as needed to provide the service to you and your recipients, to keep it secure (for example malware, phishing and link checks), to meet legal duties, and as you instruct under the DPA. This ends when your content is deleted, except for copies in backups until they expire.

13.3 What we never do with it. We do not sell your content. We do not use it to train AI models. People and AI systems who give support see account details and technical diagnostics, never the contents of your documents, even with your approval. Separate abuse, security and legal procedures under section 15 and the DPA may allow access to contents; they are never used to answer a support question.

13.4 Signed documents. A completed PDF contains the signatures, the signers' names, email addresses and identity evidence, the times, and the record of how each signature was made. Every party receives it and can check it without us. Deleting an envelope removes our copies; it cannot recall copies the parties already have.

13.5 Our rights. We and our licensors own the service, its software and the Sovrasign name and logo. These terms do not give you any right to use our brand. The Sovrasign Verify verifier and the open engine it is built on are published at https://github.com/sovrasign/verify under the MIT or Apache-2.0 licence, at your choice, with the description of our document format under CC BY 4.0 and its test files under CC0 1.0; you receive them under their own licences, and nothing in these terms limits your rights under those licences.

13.6 Feedback. If you send us ideas or feedback, we may use them freely, without any duty to you.

13.7 Statistics. We may use anonymous, aggregated statistics about how the service is used (such as counts and timings), never your content, to run the service. Learning from use to improve the product is only ever opt-in and anonymous, as our privacy policy explains.

14. Privacy and security

14.1 Privacy policy. Our privacy policy explains how we handle personal data for which we are the controller: accounts, billing, security, abuse prevention and support.

14.2 Data processing agreement. For personal data in your envelopes and your content, we act as your processor under the DPA. The DPA is part of these terms on every plan, including Free. Where needed, it includes the EU standard contractual clauses and the UK addendum.

14.3 Subprocessors. We publish the list of the companies that process data for us. We give 30 days' notice before adding one, except for an emergency replacement under the DPA, and you may object as the DPA explains, also after an emergency replacement.

14.4 Security. We protect the service as described on our security page. If a personal data breach affects data we process for you, we tell you without undue delay, as the DPA says.

14.5 Requests from authorities. If an authority asks us for your data, we first point it to you where we can, we tell you unless the law forbids it, and we challenge requests that conflict with the law where we can. Sovrasign is a US company, so US legal process can reach data we hold, including data stored outside the United States.

14.6 Cookies. The app and the signing page use only storage that is strictly necessary to run them. Our cookie notice lists it.

15. Acceptable use and how we enforce it

15.1 The rules. You and your members must follow the acceptable use policy in Schedule 1.

15.2 How we check. We use automated checks: malware scanning of every upload, checks of links and QR codes, checks for signs of phishing and impersonation in envelopes from new or low-reputation senders, and sending limits. We also act on reports from recipients and others. Automated checks can pause an account's sending and hold its pending signing links. A person reviews every pause within 24 hours. Automated checks may hold a send until a person reviews it; a person makes every enforcement decision and can reverse the automated result. Use the appeal route if a hold affects an urgent transaction.

15.3 Looking at content. When we review a report or a high-risk result, a reviewer may open the envelope concerned, and every such access is logged. Some envelopes are encrypted so that we cannot read them; then we act on what we can see and on the copy the person who reported it sends us.

15.4 What we may do. Depending on what we find: take no action, warn you, restrict your account (for example lower limits or links shown as plain text), pause sending, suspend the account, or end it (18.6). For every restriction we send you a statement of reasons: what we did, why (which law or which rule of these terms), the facts, whether we used automated means, and how to appeal.

15.5 While an account is suspended. You can still sign in to read, download and export your documents and to appeal. Recipients of envelopes in progress see that the request is paused.

15.6 Appeals. You can appeal a decision within 6 months, by replying to the statement of reasons or through the appeal link in that email. A person reviews the appeal and tells you the result and why.

15.7 Reporting illegal content. Anyone can report content they believe is illegal through the "Report" link in our emails and on the signing page, through our notice form, or at abuse@sovrasign.com. A report should explain why the content is illegal, identify the envelope or link, give the reporter's name and email (not needed for some reports of child sexual abuse material), and confirm that it is made in good faith. We confirm receipt, decide, and tell the reporter our decision and how to challenge it.

15.8 Threats to life or safety. If we learn of information suggesting a crime that threatens someone's life or safety, we tell the competent authorities at once.

16. Availability, support, AI and changes

16.1 Availability. We work to keep the service available. For paid plans we publish a monthly availability target for signing and the API (99.9%). It is a target, not a guarantee, and it does not give service credits. Our status page shows the current state of the service. Service credits exist only in an Enterprise service level agreement. We announce planned maintenance in advance.

16.2 Services of others. The service relies on others, such as sign-in providers, email delivery, timestamp authorities and payment processors. We are not responsible for their outages, but we plan for them: for example, when a sign-in provider is down, signers can use a one-time email code.

16.3 Support. Support depends on your plan (6.1). During the private beta the AI assistant is not in use yet: a person answers support by email (support policy 3.1). Once it is, an AI assistant answers support questions. It can make mistakes. It can see your account details and the status of your envelopes, never the contents of your documents, and any action it proposes needs your click. On every plan a person handles: privacy requests, reports of illegal content and complaints about our moderation, consumer rights and billing disputes, security reports and account takeover, account recovery, accessibility needs the assistant cannot meet, and requests from authorities. Our support policy gives the details and targets.

16.4 AI features. Answers and suggestions made by AI can be wrong. They are not legal advice. You remain responsible for what you send and sign. Separate AI terms apply when the service offers AI features inside the product.

16.5 Changes to the service. We improve and change the service. We do not remove a feature from a plan you pay for (6.9). We give at least 30 days' notice of a change that reduces what you can do, except where security or the law requires a faster change. For consumers in the EU, EEA and UK, clause 10.7 also applies.

16.6 Beta features. Features marked "Beta" or "Preview" follow our beta terms.

16.7 Offline apps. Preparing, signing and verifying documents in our desktop and mobile apps without the cloud is free and unlimited and never needs a licence check.

17. Export, switching and the end of the service

17.1 Export at any time. On every plan you can export your data at any time, free: every completed PDF, the certificates of completion, envelope and agreement data (in CSV and JSON), templates (in JSON and PDF), the audit log, and the list of your invoices.

17.2 Switching to another provider. You can ask us at any time to help you switch to another provider or to your own systems, or to export your data and delete it. These rules apply to every customer:

1. Notice. You can make the request with immediate effect, or name a date up to 2 months later.
2. Transition period. For up to 30 days from that date, we keep the service running for you and help you export. If this is not technically possible within 30 days, we tell you within 14 working days and set a longer period of up to 7 months. You may extend the transition period once.
3. What you can export. Your documents (PDF), audit data, envelope and agreement data, templates, contacts and the settings you entered, in structured, commonly used formats (PDF, JSON, CSV) whose structure we publish in our help center (Export your data). Our internal operational data (such as security logs, abuse signals, our code and configuration) is not included.
4. Retrieval period. For at least 30 days after the transition period, you can still retrieve your data.
5. Deletion. After the retrieval period, if switching is complete, we delete your exportable data and confirm it, except what the law requires us to keep (for example billing records).
6. End of the contract. The contract ends when switching is complete, or at the end of the notice if you only asked for export and deletion. Refunds follow sections 9 and 10.
7. No charges. We do not charge for export or switching.

17.3 If we end the service. If we decide to close the service, we give at least 90 days' notice by email and in the app. During that time you can export everything. Envelopes in progress can be completed for at least the first 30 days. We refund prepaid subscription time after the closing date pro rata, and unused pack envelopes at the price paid. Completed documents stay verifiable with the open-source verifier and the published history of our trust list. We then delete the data and confirm it.

17.4 If Sovrasign changes owner. If Sovrasign is sold or merges with another company, the DPA and the price promises of 6.9 bind the new owner. We tell you in advance, and you can export your data and leave.

18. Closing an account and how long we keep things

18.1 Closing your account. You can close your account at any time in your account settings. We ask you to confirm who you are, show what will be deleted, and offer an export first. You then have 14 days to undo; after that, the account and its data are deleted. Renewal stops when you ask; the subscription is cancelled when the 14-day undo period ends; refunds follow 9.5 and section 10. Envelopes still in progress are voided when the deletion completes, and their recipients get a neutral notice. A legal hold delays deletion until it ends.

18.2 Free cloud copies. On Free, we keep the cloud copy of a completed envelope for 12 months after completion. We email you 60, 30 and 7 days before we remove it, with a download link. We then delete the documents but keep the envelope record (title, parties, dates, the document's fingerprint and an audit summary), so your history and verification still work. Upgrading before the removal keeps the documents. This is the only case in which we delete something because a plan does not pay for keeping it, and every party has already received the signed PDF by email.

18.3 When a paid subscription ends. Nothing is deleted when a subscription ends, whether you cancel, downgrade or a payment fails. Documents completed while you paid are kept for 12 more months from the day the account moved to Free, with the same notices; then the Free rule of 18.2 applies. Subscribing again before then keeps them. The same applies when the Discover features that come with an envelope pack end (7.3): documents completed while they were active are kept for 12 more months from that day, and buying a pack again before then keeps them.

18.4 Inactive accounts. If an account has not been signed in to for 24 months, has no active subscription and holds no unused paid pack envelopes, we email the owner, and again 30 and 7 days before deletion, each time with an export link. We delete the account 60 days after the first email. Signing in at any time stops this.

18.5 Other periods.

18.6 When we may suspend or end your account. We may suspend or end your account, or part of the service for you, if you seriously or repeatedly break these terms or Schedule 1, if the law requires it, or under 9.7 for unpaid amounts (which only restricts and downgrades, never deletes). We give notice and a statement of reasons (15.4), unless the law or a binding order forbids it; then we give it when that prohibition ends. Where the law allows, we may leave out details that would endanger other people or an investigation. Where the law allows, you can export your documents first. If we end a paid plan without a breach by you, we refund prepaid amounts pro rata.

18.7 What continues after the end. Clauses that by their nature should continue after the contract ends do so, including sections 13, 17, 19, 20, 21 and 22.

19. What we promise and what we do not

19.1 Our promise. We provide the service with reasonable skill and care, as described in these terms and on the plan page.

19.2 Documents that prove themselves. Every completed PDF contains its own evidence: the signatures, the identities used, the audit trail and the timestamps. Anyone can check it with our verifier, without us.

19.3 What we do not promise. We do not promise that a document is legally valid or enforceable, that it meets a form requirement, or that a signer is a particular person beyond what the identity check shows (11.8). We do not promise that the service will be uninterrupted or free of errors, or that every email reaches its recipient (we show the delivery status). We are not a law firm, and nothing in the service is legal advice.

19.4 Business customers. Except as these terms say, and as far as the law allows, the service is provided "as is", and we exclude implied warranties, such as merchantability, fitness for a particular purpose and non-infringement.

19.5 Consumers. Nothing in these terms takes away rights that consumer law gives you and that a contract cannot remove.

20. Liability

20.1 Business customers. Neither of us is liable for indirect, special or consequential loss, or for lost profits, revenue, goodwill or data (except our duty to restore from our backups), even if told of the possibility. Each party's total liability for all claims in any 12 months is limited to the greater of the fees you paid us in the 12 months before the claim and $100.

20.2 What is not limited. The limits of 20.1 do not apply to fraud, gross negligence or wilful misconduct; to death or personal injury caused by negligence; to your duty to pay; to your obligations under 21.2; or to liability that the law does not allow to be limited.

20.3 Consumers in the United States. The limits of 20.1 and 20.2 apply to you only as far as the law of your state allows. They do not limit statutory damages, attorney fees, injunctive relief or other remedies that your consumer or privacy law does not let us limit. Some states do not allow the exclusion of implied warranties or the limitation of incidental or consequential damages, so some of these limits may not apply to you.

20.4 Consumers in the EU, EEA and UK. We are liable without limit for damage we cause intentionally or by gross negligence, for injury to life, body or health, under product liability law, and under any guarantee we give. For slight negligence, we are liable only if we breach an obligation that is essential to the contract (one that makes the contract possible and on which you may rely), and only for the damage that was typical and foreseeable when the contract was made. Your statutory rights when the service does not conform (10.6) are not affected.

20.5 Avoiding loss. Keep the completed PDFs we send you. You can then rely on them even if our cloud copy is not available.

21. Indemnities (business customers only)

21.1 From us. If someone claims that the service, as we provide it, infringes their intellectual property rights, we defend you and pay the damages a court awards or a settlement we agree to. You must tell us promptly, let us control the defence and help us reasonably. This does not apply to claims caused by your content, by combining the service with things we did not provide, by changes we did not make, or by use that breaks these terms. If such a claim is made or likely, we may change or replace the affected part, or end it and refund prepaid fees for it. This clause is your only remedy for such claims, and it is subject to the limit of 20.1.

21.2 From you. If someone makes a claim against us because of your content, your dealings with your recipients, or your use of the service in breach of these terms or the law, you defend us and pay the damages, settlements and reasonable costs that result.

22. Disputes and governing law

22.1 Talk to us first. Most problems can be solved quickly. Before starting proceedings, write to legal@sovrasign.com with your name, your account email, a description of the problem and what you ask for. We will try to solve it within 60 days. This step is voluntary: either of us may go to court at any time, including to protect a deadline or ask for an urgent order (22.2). Do not assume that contacting us extends a legal deadline.

22.2 Business customers and consumers in the United States. These terms and any dispute about them or the service are governed by the laws of the State of Washington, USA, without its conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply. The state courts for King County, Washington, and the United States District Court for the Western District of Washington have exclusive jurisdiction, and there is no arbitration. Either of us may instead bring a claim in a small-claims court that has jurisdiction. Either of us may ask any competent court for an urgent order to protect intellectual property or confidential information. A signed Enterprise order form may choose another place. If you are a consumer in the United States, you keep the protections of your state's consumer laws that a contract cannot remove, including any right they give you to bring a claim in the courts where you live.

22.3 Consumers in the EU, EEA and UK. There is no arbitration. You may bring proceedings in the courts of the country where you live or in the courts named in 22.2. We may bring proceedings against you only in the courts of the country where you live. The law of Washington applies, but you keep the protection of the mandatory rules of the law of the country where you live.

22.4 Consumers elsewhere. The law and courts of 22.2 apply, without removing any mandatory consumer protection of the country where you live.

23. Changes to these terms

23.1 New versions. We may update these terms. Each update is a new version with its own id and effective date (1.5).

23.2 Notice. If a change affects you materially, we tell you at least 30 days before it takes effect, by email and in the app, with a summary of what changes. We ask you to accept the new version. A consumer accepts it only by an affirmative action at sign-in, not by silence or continued use. A business customer who keeps using the service after the effective date accepts it. If you do not accept, you may close your account or end your plan before the new version applies; we refund prepaid amounts for the time after that date pro rata, and envelopes in progress still complete.

23.3 Faster changes. Urgent operational changes required by law or for security, and changes that only add features or are only to your benefit, may apply sooner; we explain them as soon as we can. This never imposes another material change on a consumer without their acceptance, and a change never affects rights that arose before it.

23.4 What a change never does. A change never undoes your price promises under 6.9.

24. General

24.1 Notices. We send notices to the email address of the account owner and show them in the app. You send notices to legal@sovrasign.com or to the postal address in 24.8.

24.2 Transfer of the contract. You may not transfer this contract without our written agreement, except to a company that takes over your business. We may transfer it to a company that takes over the service, under 17.4.

24.3 Events outside our control. Neither of us is responsible for a delay or failure caused by events outside reasonable control, such as natural disasters, wars, wide outages of the internet or of cloud providers, or acts of authorities. This does not affect payment duties for service already provided.

24.4 Export controls and sanctions. Each of us follows the export-control and sanctions laws that apply to it. You may not export, re-export or use the service or our apps in breach of them.

24.5 US government users. The service and our software are "commercial products" and "commercial computer software". US government users receive only the rights these terms give everyone.

24.6 Relationship. We are independent contractors. These terms give no rights to anyone else, except where 17.4, the DPA (for the people whose data the standard contractual clauses protect) or the law says otherwise.

24.7 The whole agreement. These terms, with the documents of 1.3, are the whole agreement between us about the service. If a court finds a part invalid, the rest stays in force where the law allows. A term found unfair to a consumer does not bind them; any replacement follows the applicable law. Not enforcing a right is not a waiver of it. Headings are for convenience only.

24.8 Contact and legal information.

• Sovrasign LLC, 522 W Riverside Ave #10903, Spokane, WA 99201, USA.
• Legal and notices: legal@sovrasign.com. Privacy: privacy@sovrasign.com. Security: security@sovrasign.com. Abuse and illegal content: abuse@sovrasign.com.
• Representatives in the EU and the UK: appointed before EU and UK sign-ups open, and named here then.
• Points of contact under the EU Digital Services Act: for authorities, legal@sovrasign.com, in English and, once our EU representative is appointed, the language of its member state; for users, our notice form or abuse@sovrasign.com.

Schedule 1. Acceptable use policy

This policy applies to everyone who uses the service, including recipients on the signing page.

Part A. Not allowed. You may not use the service to:

1. Phish or impersonate. Send messages or documents that pretend to come from someone else (a bank, a government, a company, a signing service, a person); collect passwords, sign-in codes or payment details; or lead people to sites that do.
2. Deceive or defraud. Forge a signature; sign as someone else or without their authority; hide text or terms in a document; mislead people about what they are signing; or alter a document in a way meant to deceive.
3. Spread harmful software. Upload or link to malware, or to documents or links meant to harm a device or steal data.
4. Share illegal content. This includes child sexual abuse material, terrorist content, illegal hate speech, threats, harassment and the publication of other people's private information to harm them, and content that infringes someone's intellectual property rights.
5. Send unwanted documents. Send envelopes, reminders or signing links to people who do not expect documents from you, for example from bought or scraped lists; or use reminders to harass someone. Bulk sending is for recipients who expect your document, such as your customers, staff, members or the other parties to a deal.
6. Collect data you should not collect. Use fields to collect passwords, full payment card numbers or online banking details, or sensitive data (such as health data) without a lawful basis. Do not use the service for protected health information under the US HIPAA rules unless you have a business associate agreement with us.
7. Abuse the service. Open several Free accounts, or use other people's identities, to get more free envelopes; get around limits, rate limits or payments; scrape the service or overload it; probe or test its security except under our responsible disclosure policy; resell the service without our written agreement; or use our name or logo to look official.
8. Break sanctions or export laws. Use the service in or for a place or person covered by clause 3.4, or in breach of export controls.

Part B. Your other duties. Use the service lawfully, and follow section 11 when you send documents.

Part C. Documents that may need another form. Electronic signatures are generally not valid, or need special steps, for some documents. Check before you send:

• wills, codicils and testamentary trusts;
• adoption, divorce and other family law matters;
• court orders, notices and official court documents;
• notices of cancellation or termination of utility services;
• notices of default, acceleration, repossession, foreclosure or eviction, or of a right to cure, for a primary residence;
• notices of cancellation of health or life insurance;
• product recall or failure notices affecting health or safety;
• documents that must accompany hazardous materials;
• documents that need a notary, an acknowledgement or a witness who is physically present;
• in many countries, transfers of real estate, guarantees, and some employment notices (for example, in Germany, terminating employment needs a handwritten signature).

Part D. Enforcement. Section 15 explains how we check, what we may do, the statement of reasons and how to appeal. Anyone can report a breach of this policy as described in 15.7. Accounts that break it repeatedly are blocked, including new accounts linked to them by payment, domain or device.

Schedule 2. Consumers in the EU, EEA and UK: information and withdrawal

About us. Sovrasign LLC, 522 W Riverside Ave #10903, Spokane, WA 99201, USA. Email: support@sovrasign.com. Before EU and UK sign-ups open, we add a phone number here if the law requires one.

The service. An online service to prepare, send and sign documents electronically, with the features and limits of the plan you choose, shown on the plan page before you buy. It works in current web browsers and in our apps; completed documents are standard PDF files that you can keep and check without us.

Price and duration. The price including VAT, how often you pay, and that the plan renews automatically until you cancel, are shown before you buy and in your confirmation email. You can cancel at any time online (9.4). A pack is a one-time payment.

Right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract (the day you subscribed to a plan, or bought a pack).

To exercise the right of withdrawal, you must inform us (Sovrasign LLC, 522 W Riverside Ave #10903, Spokane, WA 99201, USA, support@sovrasign.com) of your decision to withdraw from this contract by an unequivocal statement (for example an email, a letter, or the "Withdraw from contract here" function on the Plan and usage page). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract. For a plan, this is the share of the days you used in the period you paid for. For a pack, it is the envelopes you sent from it, at the price you paid per envelope.

Model withdrawal form. (Complete and return this form only if you wish to withdraw from the contract.)

• To Sovrasign LLC, 522 W Riverside Ave #10903, Spokane, WA 99201, USA, support@sovrasign.com:
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*): ...
• Ordered on (*) / received on (*): ...
• Name of consumer(s): ...
• Address of consumer(s): ...
• Signature of consumer(s) (only if this form is notified on paper): ...
• Date: ...

(*) Delete as appropriate.

Legal guarantee. The service must conform to the contract, and you have the remedies that the law of your country gives you (10.6).

Complaints. See 10.9. You can also bring proceedings in the courts of the country where you live (22.3).

Schedule 3. Automatic-renewal summary

Shown next to the pay button at checkout, with a separate checkbox that is never ticked in advance, and repeated in the confirmation email. Values in braces come from the order.

Your plan renews automatically. {Plan}, {price} {per month or per year} ({tax note}), charged to {payment method} on {first charge date} and then every {month or year} until you cancel.

Cancel at any time in Plan and usage: Cancel plan, then Confirm. Your plan then stays active until the end of the period you paid for. {Yearly: "We remind you 30 and 7 days before each renewal. Renewals are not refunded once charged."} {Monthly: "We remind you once a year of your plan and how to cancel."} {First yearly purchase: "You can get a full refund within 14 days."} {EU, EEA and UK consumers: "You can withdraw within 14 days; if you ask us to start now, you pay for the days you used. A yearly plan continues month to month after its first year, cancellable at any time."}

[ ] I agree that my plan renews automatically as described above.

The confirmation email repeats this summary, the price, the cancellation steps with a link, and a copy or link of these terms in the version accepted.