Help center

Getting started

Create an account, send your first document, and learn what each plan includes.

• Create an account and sign inContinue with Google, Microsoft or Apple, or get a code by email. Your first sign-in creates your account on the Free plan. There is no Sovrasign password.
• Settings, passkeys, signed-in devices and workspacesSee how you are signed in, add a passkey, sign out a device you do not recognize, and switch between workspaces.
• Send your first documentOn Home, select New envelope, add a PDF or photos, add the signers and their fields, then review and select Send.
• Try Sovrasign with the practice envelopeA practice envelope you send to yourself, which never counts toward your allowance.
• Send a Word documentOn every plan, upload a Word document saved as .docx; Sovrasign converts it to PDF before you place the fields.
• Save a Word document as PDFFor a .doc, .odt or .rtf file, or one Sovrasign cannot convert, save the document as .docx or PDF in Word, Google Docs, Pages or LibreOffice, then upload that.
• Plans and limitsWhat Free, Discover and Pro include, how envelopes are counted, and what happens at a limit.
• Where your data is storedYou choose your account's region when you sign up. Today that is the United States; the European Union region opens later.
• When Sovrasign says to try againBusy, paused for maintenance, a check that is not available right now, or an error Sovrasign did not expect: what each message means and what to do.

Sending documents

Signers, signing order, fields, reminders, expiry, voiding, corrections and downloads.

• Add signersAdd each signer with their name and email address. Sovrasign chooses how each one confirms who they are. Your plan sets how many recipients an envelope can have.
• Signing order: any order, or one after anotherLet everyone sign in any order, or have them sign one after another in the order you list them.
• Place fields for your signersChoose a signer under Add fields for, then drag a field onto the page or click it and click the page. Every signer needs a signature field.
• Remind a signer or send the invitation againFollow each invitation on the envelope's page and select Remind. Discover and Pro remind signers by themselves.
• When a request expiresEach request expires 30 days after it is sent. Signers are warned 3 days before. After it expires, send the document again as a new envelope; changing the expiry and extending an expired request (Discover and Pro) are not offered in the app yet.
• Void (cancel) an envelopeStop an envelope nobody should sign any more. Signing links stop at once, and the signers are told, with your reason.
• Correct an envelope or fix an addressReplace a sent envelope with a corrected version on Discover and Pro, or fix a wrong address before anyone signs.
• Download the signed documentWhen the last signer signs, everyone gets the signed PDF and the certificate of completion by email, with a download link. You can download them from the envelope's page at any time.
• The certificate of completionA readable summary of who signed, when and how, made when an envelope completes and sent with the signed PDF.
• Templates, drafts and the email messageDrafts save themselves as you work; a template keeps a document with its roles, fields and message for next time; the invitation email can carry your subject, message and private notes.

Verifying documents

What a check of a signed PDF proves, how to run one, and how to read the result.

• What verification provesA check of a signed PDF shows whether it changed after each signature, whose email address each signature is tied to, and in what order people signed.
• Verify a signed PDFOpen Sovrasign Verify, drop the PDF, and read the result. Free, no account, and the file never leaves your device.
• Read a verification reportWhat "Valid", "Intact, but not every identity is confirmed" and "Not valid" mean, and what each signer's lines say.
• Why Adobe Acrobat says "signature validity is unknown"Acrobat does not know how Sovrasign confirms signers, so it shows an unknown identity even when the document is unchanged. Check it with the Sovrasign verifier.

Account and billing

Plans and payments, refunds, canceling, exporting your data and deleting your account.

• Subscribe to Discover or ProChoose a plan and a billing period on the plan page, agree to the automatic renewal, then pay on Stripe's payment page.
• Change your planUpgrade from Discover to Pro, or from monthly to yearly billing, at once; a smaller plan or monthly billing starts when the paid period ends.
• Invoices, receipts and taxYour invoices are on the plan page, each as a PDF sealed by Sovrasign that anyone can check. Our prices exclude tax; Stripe adds it at checkout. EU, EEA and UK consumers see prices with their VAT in the app.
• RefundsA full refund within 14 days of your first yearly subscription, refunds of unused pack envelopes, and what else can be refunded.
• Cancel your subscriptionOn the plan page, Cancel plan. Your plan runs to the end of the period you paid for, then the workspace moves to Free and keeps everything.
• Price changes and your plan PlannedPrice increases reach you late and with notice, and features are never taken away.
• A payment failedWe retry and remind you. Sending pauses after 14 days and the plan ends after 30, but envelopes in progress continue and nothing is deleted.
• Your account is suspendedAfter a trust and safety review you cannot send, but you can still sign in, read, download and export everything, and appeal the decision.
• Privacy and data: the DPA, subprocessors and securitySettings, Privacy and data holds the data processing agreement (sign it to get a copy countersigned by Sovrasign), the subprocessor list with its change notices and how to object, the security overview and your records.
• Export your dataIn Settings, Privacy and data, choose Export everything. Sovrasign emails you when the ZIP files are ready; download them within 7 days. Free, on every plan, at any time.
• Lost access, sign-in methods and your email addressLost your Google, Microsoft or Apple account or your passkey? Sign in with a code to your email address and recover the account; with a passkey it waits 72 hours. Change your address or sign-in methods in Settings.
• Add a second factor: a passkey or an authenticator appOwners and admins need a passkey or an authenticator app before sensitive changes, billing included. Set one up in Settings, Sign-in and security.
• Delete your accountIn Settings, sign in again if asked, type your email address and confirm. You have 14 days to keep your account; then it and its documents are deleted.
• Choose which emails you getTurn tips, plan notices and news on or off in Settings, or with the link at the bottom of our emails. Emails about documents always go.
• Add your logoOn Pro, your logo heads the emails, the signing page and the certificate of completion, and the "Sent with Sovrasign" line goes away.

Trust, privacy and security

How Sovrasign protects documents, handles personal data, and where electronic signatures are valid.

• How Sovrasign keeps documents safeSignatures made on the signer's device, every document encrypted with its own key, malware scanning, no Sovrasign password, and a free verifier anyone can use.
• Privacy and your personal dataWhat Sovrasign collects, who decides about data in an envelope, what we never do, how long we keep things, and your rights.
• Are electronic signatures legally valid?In the US, the EU, the UK and many other places, an electronic signature cannot be refused only because it is electronic. Some documents need another form.
• Report phishing, abuse or illegal contentTell us about a fake signing request, spam or illegal content sent with Sovrasign, from our email, the signing page or the notice form. A person reviews every notice.
• Sending is paused, or an envelope waits for a safety checkWhy invitations can wait on our side, what the envelope's page says, what you can still do, and how to appeal a pause.
• Appeal a decision by SovrasignDisagree with a decision about your account, an envelope or your report? Use the appeal link in our email within 6 months. A person reviews it, free of charge.

Articles marked Planned describe features that are not available yet.