Help center › Help for signers
Get your copy of the signed document
Download what you signed on the signing page. When everyone has signed, you get the signed PDF and a download link by email.
Right after you sign
The signing page shows ✓ Signed with Download what you signed: the document as it stands with your signature. If others still need to sign, the page names them.
When everyone has signed
Sovrasign emails everyone (every signer, the sender and anyone copied) a message with the subject "Completed:" and the document's title:
- the signed PDF and the certificate of completion are attached when they fit;
- Download the signed document opens a page where you can download both. That link works for 30 days; the email says until when.
Save your copy. Your signing link stops working when the document is completed ("Everyone has signed this document. The signed copy was emailed to you."), and Sovrasign does not keep a copy for you: the sender's account holds it. After 30 days, ask the sender, or, if you have a Sovrasign account that signs in the way you confirmed who you were, download it from Agreements, Signed by you once everyone has signed.
What the PDF contains
The document with everyone's fields and signatures, and the evidence of how each signature was made: who signed, how each person confirmed their email address, and the order of signing. Anyone can check it, free, without Sovrasign: select Check it yourself on the signing page, or see Verify a signed PDF.
The certificate of completion is a summary for people to read; the signed PDF is the proof.
Before everyone has signed
You can read the document on the signing page while your link works. To know where things stand, ask the sender.
Error codes
If the app or the page names an error code, it is one of these.
| Code | What it means | What to do |
|---|---|---|
envelope_completed | "Everyone has signed this document. The signed copy was emailed to you." Your signing link stops working once the document is completed. | Use the "Completed:" email and its download link. |
link_expired | The Download the signed document link is older than its 30 days. | Ask the sender for a copy, or download it from Agreements, Signed by you if you have a Sovrasign account. |
link_revoked | "This link no longer works. Ask ... for a copy." | Ask the sender for a copy. |
Questions about the document itself? Contact the sender: their name and email address are in the invitation and at the top of the signing page. Sovrasign cannot change the document or give legal advice.