Sending is paused, or an envelope waits for a safety check

Sovrasign checks sends for safety, so its email is not used for phishing or spam. Most checks take a few minutes; some need a person. You do not need to do anything while a check runs.

What the envelope's page says

While its invitations wait on our side, the envelope's page says one of these:

• "We check first sends for safety. Your invitations go out within a few minutes; you don't need to do anything."
• "We check first sends for safety, and a person looks at this one before the invitations go out. That usually takes up to 2 business hours; outside business hours it waits until the next working day. Your recipients get nothing until then. You don't need to do anything; if it is urgent, contact support."
• "Sending is paused on our side for a short while. Your invitations go out by themselves when it resumes; you don't need to do anything."

Until the invitations go out, the signing links cannot be shared, and reminders wait too.

When sending is paused

Sending can be paused for one envelope or for the whole account, for example after reports from recipients, a link known to be harmful, or many spam complaints. A pause is not a decision: a person reviews every pause within 24 hours.

While it lasts:

• new sends are refused;
• signers of the paused envelopes see that the request is paused;
• you can still read, download and export everything.

The account's owners get an email saying why, with how to appeal. Owners and admins also find the decision in Settings, Decisions about your account.

After the review

• If the person releases it, the invitations that waited go out.
• If they decide to restrict the envelope or the account, the owners get a statement of reasons by email with a link to appeal: see Appeal a decision.

Messages

"Sending is paused on this account while Sovrasign checks it, usually within 24 hours. We emailed the account's owners why, with how to appeal. You can still read, download and export everything." (error code sending_paused) Wait for the review, or appeal from the email.

"This envelope's invitations wait for a safety check. Its signing links can be shared once they are sent." (error code held_for_review) Share the link or remind the signer after the invitations have gone out.