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Appeal a decision by Sovrasign

Disagree with a decision about your account, an envelope or your report? Use the appeal link in our email within 6 months. A person reviews it, free of charge.

If you think Sovrasign decided wrongly about your account, one of your envelopes or a report you sent, ask us to look again. Appealing is free, and you can do it for 6 months after the decision.

Send an appeal

Open the appeal link in our email: the one with our statement of reasons, or with our decision on your report. The appeal page works only from that link. You can also reply to the email, quoting its reference.
Under "Why is the decision wrong?", explain in 10 to 4,000 characters. Add anything that shows it, for example that your recipients expect your documents, or that a link we flagged is safe. Do not include other people's personal data unless we ask for it.
Choose "Send the appeal".

What happens next

A person reviews every appeal. We aim to decide within 2 business days, and we email you the result and why.

Appealing does not stop you from going to court. In the EU, you can also complain to the authority that oversees digital services in your country (the Digital Services Coordinator). Consumers keep the rights the law of their country gives them.

The rules are in the draft appeals page, which is not in force until a lawyer has reviewed it.

Problems

"We are already reviewing an appeal about this decision. We will email you the result." (error code appeal_open) One appeal per decision is reviewed at a time. Wait for our email.

"The 6 months to appeal this decision have passed. You can still go to court, and in the EU complain to the Digital Services Coordinator of your country." (error code appeal_closed) The appeal page no longer accepts an appeal for this decision.

"Say why the decision is wrong in 10 to 4000 characters." (error code appeal_length) Shorten or lengthen your explanation, then send it again.