Trust, privacy and security
How the service is built to keep documents safe, what happens to personal data, and how to report misuse.
- How Sovrasign keeps documents safeSignatures made on the signer's device, every document encrypted with its own key, malware scanning, no Sovrasign password, and a free verifier anyone can use.
- Privacy and your personal dataWhat Sovrasign collects, who decides about data in an envelope, what we never do, how long we keep things, and your rights.
- Are electronic signatures legally valid?In the US, the EU, the UK and many other places, an electronic signature cannot be refused only because it is electronic. Some documents need another form.
- Report phishing, abuse or illegal contentTell us about a fake signing request, spam or illegal content sent with Sovrasign, from our email, the signing page or the notice form. A person reviews every notice.
- Sending is paused, or an envelope waits for a safety checkWhy invitations can wait on our side, what the envelope's page says, what you can still do, and how to appeal a pause.
- Appeal a decision by SovrasignDisagree with a decision about your account, an envelope or your report? Use the appeal link in our email within 6 months. A person reviews it, free of charge.