Report phishing, abuse or illegal content

Report it when someone uses Sovrasign to:

• impersonate a person or a company, or try to steal passwords;
• send spam or unwanted documents;
• send content that is illegal or harmful.

If someone is in immediate danger, call your local emergency number first.

Do not send us the document or the signing link, and do not forward the email to other people: the link opens the document for anyone who has it.

Report a request you received

• From the email: choose "Report this email" at the bottom of the invitation or reminder. It reports the envelope without opening it.
• From the signing page: choose "Report this request", pick what is wrong, add details if you want (at most 500 characters) and choose "Report".

The sender is not told who reported it. Sovrasign's trust and safety team looks at every report.

Send a formal notice about illegal content

For illegal content such as fraud or malware, send a notice under the EU Digital Services Act. The signing page's report links to the notice form. Anyone can send one, with or without an account.

1. Choose what kind of content it is.
2. Say what is wrong, and why you believe it is illegal or breaks our rules. If you know them, name the law and the country concerned.
3. Say where it is. If you came from the link in our email, it tells us which envelope you mean. Otherwise give the date of our email, the sender's name and address as shown in it, and the document's name.
4. Give your name and email address, so we can confirm receipt and tell you our decision. For child sexual abuse material you may stay anonymous.
5. For copyright, trademark or other rights, say whether you hold them or act for the person or company that does.
6. Check "I believe in good faith that the information in this notice is accurate and complete." and choose "Send the notice".

A person reviews every notice within 24 hours. We tell you what we decided, why, and how to ask us to look again if you disagree. We do not tell the sender who you are.

The draft notice form and contact points page says what happens next. The acceptable use policy is in the draft terms (Schedule 1). Neither is in force until a lawyer has reviewed it.

If we restricted your account or your content and you disagree, see Appeal a decision.

If you think you received a fake request, see Is this email genuine?.

New accounts can send to a limited number of new people each day, raised after their first week.

Problems with the notice form

"Give your name and email address, so we can confirm receipt and tell you our decision." (error code contact_required) Only notices about child sexual abuse material can be anonymous.

"Say why you believe the content is illegal or breaks our rules (at least 10 characters)." (error code explanation_required)

"Say where the content is: the date of our email, the sender's name and address as shown in it, and the document's name." (error code location_required)

"Confirm that you believe in good faith that your notice is accurate and complete." (error code good_faith_required) Check the box if it is true.

"Say whether you hold the rights concerned or act for the person who does." (error code rights_holder_required) Asked for copyright, trademark and other rights.

"... has at most ... characters." (error code field_too_long) The message names the field and its limit: 4,000 characters for what is wrong, 1,000 for where it is, 200 for your name and 2,000 for anything else.

Security problems

To report a weakness in Sovrasign itself, see Security.