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Privacy and your personal data
What Sovrasign collects, who decides about data in an envelope, what we never do, how long we keep things, and your rights.
This is a summary of the draft privacy policy, which is not in force until a lawyer reviews it. The policy wins where they differ.
What we never do
- Sell or share personal data for advertising.
- Send marketing to people because they received a document to sign.
- Load trackers or advertising scripts on our pages.
If someone sent you a document
The sender decides about your data in their envelope: your name and address, what you fill in, and the record of how you signed. Sovrasign handles it for them. For questions about the document, or to use your rights over it, contact the sender. If you write to us, we pass your request to the sender within 5 business days.
What is sealed into a signed document (your name, email address, how you confirmed who you are and when) stays in every copy, and cannot be removed without breaking the signatures.
If you have an account
We keep your account details, your documents and their history, and your sign-in sessions. We use them to run the service, keep it secure and bill you. Tips and notices by email follow your Email preferences in Settings; emails about documents you send or sign always go.
Where it is stored
In the region your account chose at sign-up, on Microsoft Azure. Today that is the United States; the European Union region opens later. See Where your data is stored.
How long we keep it
| What | How long |
|---|---|
| Your account | While it exists, then 14 days to undo a deletion |
| Completed documents on Free | 12 months after completion |
| Completed documents on paid plans | While you subscribe, then 12 more months |
| Ended sign-in sessions | 90 days, for your device history |
| A record without names or content after deletion | 10 years |
The policy (section A11) has the full list.
When you delete your account, Sovrasign deletes it after the 14-day undo: it cancels envelopes still waiting for signatures, erases your sign-in methods, then erases your documents so that no stored copy can be read. For 24 months it keeps only a keyed fingerprint of your sign-in with the number of free envelopes used, so a new account continues that count. See Delete your account.
Free cloud copies are removed 12 months after completion, with notices 60, 30 and 7 days before.
Your rights
You can ask to see, correct or delete your data, get a copy, or object to a use of it. Account holders can export and delete their data themselves. Write to privacy@sovrasign.com. We answer every request.