Delete your account

In Settings, sign in again if asked, type your email address and confirm. You have 14 days to keep your account; then it and its documents are deleted.

Open Settings and choose Delete account.
Sovrasign shows what will be deleted: your envelopes (and how many are still waiting for signatures), documents, contacts, sign-in methods and devices. Download the signed documents you want to keep first: Open agreements takes you to them.
Type your email address to confirm, then choose Delete my account.

If you signed in more than 15 minutes ago, Sovrasign asks you to Sign in again first, to make sure it is you. You come back to Settings after signing in.

We email you to confirm, with the date your account will be deleted.

14 days to change your mind

Nothing is erased for 14 days. During that time you can sign in, read and download your documents, but you cannot send ("Your account is being deleted…"), and you can still export your data. To keep your account, open Settings and choose Keep my account: everything is as it was, and we email you that it is kept.

If you own another workspace, hand it over to another owner or delete it first.

If your account is under a legal hold (a court or an authority asked us to keep its data), it cannot be deleted until the hold is released ("Your account is under a legal hold…"). Contact Sovrasign privacy to learn more.

What happens after 14 days

Envelopes still waiting for signatures are canceled, and their recipients get a short notice: "The sender closed their Sovrasign account." Signers who already signed get what they signed.
Your sign-in methods, passkeys and devices are erased: nobody can sign in to the account.
We email you a receipt: what was deleted and what is kept.
A day later your documents, contacts and envelope records are erased. The stored copies of your documents can no longer be read at once, including the copies in backups, which expire within 35 days.
Everyone who signed keeps their own copy of the signed PDFs, and those copies stay checkable.

Scheduling the deletion stops your subscription from renewing. Your plan stays during the 14 days, and the subscription is canceled when the account closes. Deleting refunds nothing by itself: see Refunds.

What is kept

A record without names or content (the envelope's ID, the document's fingerprint and dates) for 10 years, so anyone can still confirm that a file was completed through Sovrasign.
A keyed fingerprint of your sign-in identity and how many free envelopes you used, for 24 months, so a new account continues that count instead of getting 3 new free envelopes. It cannot be turned back into your address and is used for nothing else. You can always sign up again.
Billing records, as tax law requires.

The rules are in the draft terms of service (section 18) and the draft privacy policy (section A11), not in force until counsel reviews them.

Signing a document for someone else does not create an account, so signers have nothing to delete. Questions about your data in someone else's envelope go to that sender: see Privacy.

Error codes

If the app or the page names an error code, it is one of these.

Code	What it means	What to do
`reauth_required`	"For your security, sign in again to delete your account."	Select Sign in again; you come back to Settings.
`confirm_mismatch`	"Type your account's email address exactly to confirm."	Type the address exactly as Settings shows it.
`owns_workspace`	"You own another workspace."	Hand it over to another owner or delete it first.
`account_closing`	"Your account is being deleted on" the date: nothing can be sent or changed during the 14 days.	To send or change anything, choose Keep my account in Settings.
`no_deletion`	"Your account is not being deleted": there is no deletion to cancel.	Nothing to do.