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Account and billing

Discover and Pro are sold through Stripe at list prices: subscribing, upgrading, canceling and the invoices work on the plan page. Downgrades, envelope packs, top-ups, failed-payment screens and the EU consumer checkout come later; their articles say so. Rules taken from the draft terms of service are not in force until a lawyer has reviewed them.

  • Subscribe to Discover or ProChoose a plan and a billing period on the plan page, agree to the automatic renewal, then pay on Stripe's payment page.
  • Change your planUpgrade from Discover to Pro, or from monthly to yearly billing, at once; a smaller plan or monthly billing starts when the paid period ends.
  • Invoices, receipts and taxYour invoices are on the plan page, each as a PDF sealed by Sovrasign that anyone can check. Our prices exclude tax; Stripe adds it at checkout. EU, EEA and UK consumers see prices with their VAT in the app.
  • RefundsA full refund within 14 days of your first yearly subscription, refunds of unused pack envelopes, and what else can be refunded.
  • Cancel your subscriptionOn the plan page, Cancel plan. Your plan runs to the end of the period you paid for, then the workspace moves to Free and keeps everything.
  • Price changes and your plan PlannedPrice increases reach you late and with notice, and features are never taken away.
  • A payment failedWe retry and remind you. Sending pauses after 14 days and the plan ends after 30, but envelopes in progress continue and nothing is deleted.
  • Your account is suspendedAfter a trust and safety review you cannot send, but you can still sign in, read, download and export everything, and appeal the decision.
  • Privacy and data: the DPA, subprocessors and securitySettings, Privacy and data holds the data processing agreement (sign it to get a copy countersigned by Sovrasign), the subprocessor list with its change notices and how to object, the security overview and your records.
  • Export your dataIn Settings, Privacy and data, choose Export everything. Sovrasign emails you when the ZIP files are ready; download them within 7 days. Free, on every plan, at any time.
  • Lost access, sign-in methods and your email addressLost your Google, Microsoft or Apple account or your passkey? Sign in with a code to your email address and recover the account; with a passkey it waits 72 hours. Change your address or sign-in methods in Settings.
  • Add a second factor: a passkey or an authenticator appOwners and admins need a passkey or an authenticator app before sensitive changes, billing included. Set one up in Settings, Sign-in and security.
  • Delete your accountIn Settings, sign in again if asked, type your email address and confirm. You have 14 days to keep your account; then it and its documents are deleted.
  • Choose which emails you getTurn tips, plan notices and news on or off in Settings, or with the link at the bottom of our emails. Emails about documents always go.
  • Add your logoOn Pro, your logo heads the emails, the signing page and the certificate of completion, and the "Sent with Sovrasign" line goes away.