Help center › Account and billing
Subscribe to Discover or Pro
Choose a plan and a billing period on the plan page, agree to the automatic renewal, then pay on Stripe's payment page.
Open Settings and choose your plan under Plan and usage. Only the workspace's owner can manage its plan and payments.
Choose a plan and pay
- Under "Choose a plan", find Discover or Pro. The page shows the list prices; see Plans and limits for what each plan includes.
- Choose how often to pay. "Yearly" is selected first; choose "Monthly" to pay month to month.
Check the automatic-renewal box. It starts unchecked and says:
I agree that my plan renews automatically at the end of each billing period (each year, or each month with monthly billing) at the price shown, until I cancel. I can cancel any time on this page; the plan then ends at the end of the period.
- Choose "Continue to payment".
- Pay on Stripe's payment page, by card or another method Stripe offers. Enter your billing address, and your tax ID if you have one. Tax is added where it applies and shown on your invoice. Your card details go to Stripe and never reach Sovrasign.
Your first purchase does not need a second factor. Later billing changes do: see Add a second factor.
What happens next
Back on the plan page, you see "Payment received. Your plan is being updated." The page asks Stripe for your subscription at once, so the new plan shows within seconds.
While your bank still confirms the payment, the page says "Waiting for your payment to be confirmed."
If you leave Stripe's page without paying, you see "Checkout was canceled. Nothing was charged."
A workspace has one subscription. To change it, see Change your plan or Cancel your subscription. Your invoices are on the same page: see Invoices, receipts and tax.
Problems
"This workspace already has a subscription: change it on the plan page." (error code subscription_exists) The workspace has a subscription already, or a payment started in another window went through. Reload the plan page and change the plan there.
"Sovrasign set this workspace's plan for you. Contact support to change it." (error code plan_managed) Sovrasign set your plan by hand, so it cannot be bought or changed here.