Cancel your subscription

On the plan page, Cancel plan. Your plan runs to the end of the period you paid for, then the workspace moves to Free and keeps everything.

Partly available. The parts marked “Planned” describe features that are not available yet.

Only the workspace's owner can cancel its plan. You do not need to call or write to anyone.

Open Settings, choose your plan under Plan and usage, and find Billing.
Choose "Cancel plan".
The dialog "Cancel your plan?" says when your plan ends. Choose "Cancel plan" to confirm, or "Not now" to keep things as they are.

Canceling needs a sign-in in the last 15 minutes and, for an owner, a passkey or an authenticator app: see Add a second factor.

What happens

The subscription does not renew. You keep your plan until the end of the period you paid for. The plan page says "Ends on" that date.
Then the workspace moves to Free. Nothing you made is deleted.

Change your mind

Until the plan ends, choose "Keep my plan" on the plan page. The subscription then renews as before.

If a payment failed

If the plan page says "A payment failed. Stripe tries again; update your payment method to keep your plan.", choose "Payment method, billing details and tax ID" to update your card.

Planned. Canceling from more places, with one optional question about why.

Consumers in the EU, EEA and UK

Within 14 days of buying, choose Withdraw from contract here on the plan page. Your plan ends at once and the workspace moves to Free; you get back what you paid, minus the days you used if you asked for the plan to start at once. This rule is from the draft terms of service, which are not in force until a lawyer has reviewed them. See Refunds.

To close your account altogether, see Delete your account.