Refunds

A full refund within 14 days of your first yearly subscription, refunds of unused pack envelopes, and what else can be refunded.

These rules are from the draft terms of service (sections 7.6, 8.4, 9.5 and 10), not in force until a lawyer reviews them.

What you paid for	Refund
Your first yearly subscription, within 14 days	Full refund, self-serve. Your account moves to Free.
A yearly renewal	No refund. You get reminders 30 and 7 days before each renewal.
A Discover monthly charge in the last 7 days that you forgot to cancel	Full refund if you ask.
Other monthly charges	No refund. The plan runs to the end of the month you paid for.
An envelope pack, within 14 days	Full refund if you used none of its envelopes; otherwise the unused envelopes, at the price you paid each.
An envelope pack, after 14 days	No refund, except where the law requires one.
A Pro top-up bought automatically, unused, within 7 days	Refund if you ask. Other top-ups are not refunded.

Consumers in the EU, EEA and UK can withdraw from any plan or pack within 14 days without a reason, and get back what they paid minus what they used, or the full refund above if that is better.

A refund ends the paid features it refunds. It never removes your access to your documents.

How to ask

Self-serve refunds are under Billing. For the others, ask the support assistant in the app; it opens a case when a person must decide.