Plans and limits
What Free, Discover and Pro include, how envelopes are counted, and what happens at a limit.
Every account starts on Free. Signing, downloading and verifying are free for everyone.
| Free | Discover | Pro | |
|---|---|---|---|
| Envelopes | 3 for the life of the account | 5 a month | 100 a month |
| Recipients per envelope (signers and CCs) | 2 | 5 | 50 |
| Largest document | 10 MB | 25 MB | 25 MB |
| Word documents (.docx) converted to PDF (how) | Yes | Yes | Yes |
| Signing order (in order or any order) | Yes | Yes | Yes |
| Void | Yes | Yes | Yes |
| Choose or extend the expiry (not in the app yet), correct after sending | – | Yes | Yes |
| Automatic reminders | – (Remind by hand only) | Yes | Yes |
| Personal templates (how) | 1 | 5 | Unlimited |
| Storage | 100 MB | 2 GB | 25 GB |
| Completed documents kept in the cloud | 12 months | While subscribed | While subscribed |
| Price | $0 | $2.50 a month, billed yearly ($30), or $3 month to month | $12 a month, billed yearly, or $15 month to month |
Discover and Pro are on sale at list prices: see Subscribe to Discover or Pro. The draft terms (section 6) have the full rules.
Need more? Envelope packs for Free and Discover (1 envelope for $3, 5 for $10), and Pro top-ups (100 more for $15).
Where you see what is left
- Home shows the counter, for example "1 of 3 free envelopes used" or "2 of 5 envelopes used this month", with the day it resets.
- Review and send shows it again before each send, and keeps Send off when none are left.
How envelopes are counted
- An envelope counts once, when it is sent: when the invitations go out.
- Free's 3 never reset. They belong to you, not to a workspace: every workspace you own shares them. Only envelopes sent while on Free count toward them.
- Monthly allowances start again on your billing day. Unused envelopes do not carry over.
- Voiding gives an envelope back if no signer had opened it: once in total on Free, up to 2 a month on Discover and on Pro.
- Fixing an address or correcting an envelope does not count again.
- Envelopes you are still preparing never count.
At a limit
Limits are checked before you send, never in the middle: an envelope already sent always finishes, whatever happens to your plan.
- A document over your plan's size is refused when you add it: "... is larger than 10 MB, the limit of your plan."
- More recipients than your plan allows, a full storage space, or no envelopes left: Sovrasign refuses the send and names the plan that allows more.
- On Free, a document that takes Sovrasign more than 2 seconds to check is refused when you send. Simplify the PDF (for example, print it to a new PDF) and try again. Discover and Pro are never refused for the time a check takes.
- On every plan, a document that cannot be checked or converted within the time and memory allowed for one document is refused when you add or send it.
Error codes
If the app or the page names an error code, it is one of these.
| Code | What it means | What to do |
|---|---|---|
limit_reached | A limit of your plan is reached. It is one of these: no envelopes left; more recipients on the envelope than your plan allows (2 on Free, 5 on Discover, 50 on Pro); a full storage space; as many templates as your plan allows (1 on Free, 5 on Discover); or, on Free, a signer has had the 3 reminders allowed for the envelope. The message names the plan that allows more. | Do what fits the limit: remove recipients, delete or turn off a template, contact the signer another way, or wait for your allowance to start again. Or choose a plan that allows more: see Subscribe to Discover or Pro. |
entitlement_required | What you tried is not included in your plan: the table above shows what each plan includes. | Choose a plan that includes it: see Subscribe to Discover or Pro. |
too_complex | The document is too large or complex. On Free, a PDF that takes more than 2 seconds to check is refused when you send; Discover and Pro are never refused for the time a check takes. On every plan, a document that cannot be checked or converted within the time and memory allowed for one document is refused when you add or send it. | Simplify the PDF (for example, print it to a new PDF, or save a Word document as PDF) and add that. On Free, you can also move to Discover or Pro, which accept a PDF that takes longer to check. |