A payment failed

We retry and remind you. Sending pauses after 14 days and the plan ends after 30, but envelopes in progress continue and nothing is deleted.

The rules are in the draft terms of service (section 9.7), which are not in force until a lawyer has reviewed them.

What to do

Open Billing and update your card or payment method. The payment is retried, and if it goes through, everything is restored at once.

Common causes: an expired card, a new card number, a bank that blocked the charge (ask your bank to allow it), or not enough funds.

What happens if you do not

When	What happens
The day it fails	We retry and email you.
Days 3, 7 and 14	We retry and remind you.
After 14 days (from day 15)	Sending pauses: you cannot send new envelopes. Envelopes already sent continue, signers can sign, and you can read, download and export everything.
After 30 days (day 31)	The subscription is canceled and the account moves to Free. Nothing is deleted.

Paying at any point restores everything at once. Envelopes already sent are never stopped because of a payment.

While sending is paused, Sovrasign answers "Sending is paused on this account because a payment failed. You can still read, download and export everything. Update the payment method to send again." (error code account_restricted) when you try to send or change something.