Your account is suspended

Sovrasign suspends an account when our trust and safety team finds it was used for abuse, for example to send phishing or fraud. We email the account's owners when it happens, and again when the account is active again.

What still works

• You can sign in, read your envelopes and download every signed document.
• You can export your data and change your account settings.

What does not

You cannot send envelopes or change anything else. When you try, Sovrasign answers (error code account_suspended): "This account is suspended after a trust and safety review. You can still read, download and export everything. To appeal, an owner or admin opens Settings > Decisions about your account, or uses the link in the statement of reasons we emailed to the account's owners."

Appeal

If you think this is a mistake, appeal: an owner or admin opens Settings, Decisions about your account, or uses the appeal link in the statement of reasons we emailed to the account's owners. A person reviews every appeal: see Appeal a decision by Sovrasign. If it is decided in your favor, the account is active again at once and we email you.