Export your data

On every plan, at any time, free:

1. Open Settings and choose Privacy and data.
2. Under Export your data, choose Export everything. If you signed in more than 15 minutes ago, Sovrasign asks you to Sign in again first, to make sure it is you. Owners and admins also need a passkey or an authenticator app: see Add a second factor.
3. Sovrasign emails you that the export is ready, with a link to the same page.
4. Download each part. A large export comes in several ZIP files of up to 5 GB each.

The link works for 7 days. After that, the page says "This export's link ended after 7 days": ask for a new export, it is free. A workspace can ask for 5 exports a day.

What the export holds

• every envelope in any state, each in its own folder: its current PDF (the signed original once it is completed, which verifies on its own), the certificate of completion once it has finished, and its activity log in CSV and JSON with the hash chain that shows nothing was changed;
• the records of every envelope and recipient, in CSV and JSON;
• your templates: their settings in JSON and their documents;
• your workspace's audit log (sign-ins, security changes, exports), with its hash chain;
• the terms and data processing agreement versions you accepted;
• the list of your invoices (empty while you have no paid plan).

The invoice list fills in once you pay for a plan.

The README.txt in the first part explains each file. The formats are published, so you can move your data to another service or your own systems. Sovrasign helps you switch at no charge (draft terms, section 17).

Who can export, and when

• Owners and admins export the whole workspace. Members see "Only an owner or admin of this workspace can export the workspace's data."
• Only the person who asked can download an export ("Only the person who asked for this export can download it"): another admin asks for their own.
• The export works in every state of the account: while sending is paused after a failed payment, while the account is suspended, and during the 14 days after you asked to delete your account (see Delete your account). It stops once the account is deleted.
• An export older than 30 days is no longer listed ("No export with this id"): ask for a new one.

Nothing is copied to make an export: each ZIP file is built from your documents while it downloads.

Error codes

If the app or the page names an error code, it is one of these.