Choose which emails you get

Turn tips, plan notices and news on or off in Settings, or with the link at the bottom of our emails. Emails about documents always go.

Open Settings, then Email preferences under Email. The page lists what we may email you, each with its own switch:

Emails	What they are	Default
Getting started	A welcome, a nudge to send your first document, a note when your first agreement completes, and one check-in, in your first weeks.	On unless you turn it off
Plan notices	When your free envelopes are nearly used or used up, and later trial and renewal reminders.	On unless you turn it off
Product news	What's new in Sovrasign, about once a month.	Off unless you turn it on
Offers and events	Offers, webinars and the newsletter.	Off unless you turn it on

Change the switches and select Save.

From an email

Every tip or notice ends with a link to stop that kind of email. One click on Stop ... is enough; you do not need to sign in. Changed your mind? The same page offers to turn it back on.

Emails that always go

Emails about documents you send or sign (invitations, reminders, completed copies, codes) and security notices are always sent: they are part of the service. So are notices the law requires.

Signers who are not account holders never get tips or marketing because they received a document.

Error codes

If the app or the page names an error code, it is one of these.

Code	What it means	What to do
`link_expired`	The Stop ... link in the email no longer works.	Open Settings, then Email preferences, and turn the switch off there.
`unknown_class`	The link names a kind of email that does not exist (it was changed or cut).	Use the link in a newer email, or Settings, Email preferences.