Settings, passkeys, signed-in devices and workspaces

See how you are signed in, add a passkey, sign out a device you do not recognize, and switch between workspaces.

Settings

Select Settings in the app. Under Account you see:

Signed in as: your name and address.
Signed in with: Google, Microsoft, Apple, an email code or a passkey.
Workspace, Data region and Plan.
Sign out.

Email preferences, under Email, chooses which tips and notices we email you. Emails about documents you send or sign always go.

Passkeys

A passkey lets you sign in with your fingerprint, face or screen lock instead of a code or another account. Passkeys cannot be phished, and they count as a second factor.

In Settings, under Passkeys, select Add a passkey.
Follow your browser's steps. You see "Passkey added".
Next time, select Sign in with a passkey on the sign-in page.

Each passkey shows where it lives ("Synced across your devices" or "On one device or security key"), when you added it and when you last used it. Use the menu next to it to Rename or Remove it. Removing a passkey signs out the devices that signed in with it; delete it from your device or password manager too.

If you own or manage a workspace, the app asks you to add a passkey as your second factor. If the browser cannot make passkeys, use a recent Chrome, Edge, Safari or Firefox.

"That took too long, or it was already used. Try again." The passkey step waits a few minutes. Select the button again.
"This passkey is not registered here: it may have been removed. Sign in another way." Sign in with a code or your Google, Microsoft or Apple account, then add the passkey again if you want.
A passkey's name has 1 to 60 characters.

Signed-in devices and workspaces

The app's Settings does not list devices yet. The Your account page does: open /account/ on the Sovrasign site while you are signed in.

Workspaces. A workspace keeps its own documents. Your first sign-in creates one for you. If you belong to more than one, select Switch to it next to the one you want. The switch applies to this browser, in every tab. "You are not a member of that workspace" means its owner removed you, or you are signed in with another account.
Signed-in devices. Every browser and app where you are signed in, with when it signed in and when it was last active. Sign out next to a device ends its session at once. Sign out all other devices keeps only the one you are using.

If you see a device you do not recognize, sign it out, then check the security of the account you sign in with (Google, Microsoft, Apple or your email).

How long you stay signed in

In a browser, you stay signed in until 12 hours pass without using Sovrasign, and for at most 30 days after you signed in. Then you sign in again. Sending a document needs a sign-in from the last 12 hours. Signing out always ends the session at once.

We email you when a device you have not used before signs in, and when a passkey is added or removed. Sign-in and security in Settings lists your sign-in methods and your email address; see Lost access, sign-in methods and your email address.

Inviting colleagues to a workspace comes with teams, after P1.

Error codes

If the app or the page names an error code, it is one of these.

Code	What it means	What to do
`passkey_exists`	"This passkey is already registered."	Nothing to do: use it to sign in.
`passkey_failed`	"The passkey could not be checked."	Try again, or use another sign-in method.
`passkey_expired`	"That took too long, or it was already used."	Select the button again.
`passkey_unknown`	"This passkey is not registered here: it may have been removed."	Sign in another way, then add the passkey again if you want.
`passkey_name`	A passkey's name has 1 to 60 characters.	Give it a shorter, or a non-empty, name.
`passkeys_too_many`	An account can have 20 passkeys.	Remove one you no longer use first.
`passkeys_unavailable`	"Passkeys are not available on this server."	Sign in with a code or your Google, Microsoft or Apple account.
`not_member`	"You are not a member of that workspace": its owner removed you, or you are signed in with another account.	Sign in with the right account, or ask the workspace's owner.
`tenant_changed`	You switched to another workspace in another window.	Reload the page.
`session_ended`	This sign-in was ended for your safety: an old copy of it was used.	Sign in again. If you did not expect this, sign out your other devices.