I cannot find the invitation email

1. Search your mailbox for "Please sign:", for the document's title, or for the sender's name. The email comes from Sovrasign, on behalf of the sender. Reminders start with "Reminder: please sign".
2. Check spam, junk and other folders (in Gmail, "Promotions" or "Updates"; in Outlook, "Other"). If you find it there, mark it as not spam.
3. Check the signing order. If the sender chose an order, you get the email only when the people before you have signed. The sender can tell you where it stands.
4. Ask the sender to send it again. They can select Resend for you. You get a new email with a new link, and the old link stops working.

The sender used the wrong address

Only the sender can change it: the invitation is tied to the address they typed, and you cannot change it on the signing page. Tell the sender which address to use. Until someone has signed, they can fix the address and you get a new invitation; after that, they correct the request or send a new one.

Planned. The assistant on these help pages will be able to send your invitation again to the same address.

Do not ask anyone to forward you their own invitation: each link works for one person only.

Questions about the document itself? Contact the sender: their name and email address are in the invitation and at the top of the signing page. Sovrasign cannot change the document or give legal advice.