Help center › Sending documents
Add signers
Add each signer with their name and email address. Sovrasign chooses how each one confirms who they are. Your plan sets how many recipients an envelope can have.
In the editor, Recipients and fields lists the signers under Recipients.
- Select Add recipient.
- In New recipient, type the Name and the Email they must sign in with.
- Select Save.
To change someone, select them and choose Edit recipient. To remove them, choose Remove: their fields are removed too. To sign yourself, add yourself with your own address.
| Plan | Recipients per envelope (signers and CCs) |
|---|---|
| Free | 2 |
| Discover | 5 |
| Pro | 50 |
How signers confirm who they are
You do not choose it: Sovrasign picks the way for each address and the invitation tells the signer.
- Google for Gmail addresses and addresses whose mail Google Workspace runs.
- Microsoft for Outlook.com, Hotmail, Live and MSN addresses, and addresses whose mail Microsoft 365 runs.
- Apple for iCloud addresses.
- A code sent by email for every other address.
- Someone who signed for you before is offered the way they used last time.
The signed document accepts any of these ways for that exact address: a signer can always use another account that proves the same address. The envelope's page shows it for each signer: "Will be offered ... first" before they sign, "Confirmed with ..." after.
The signing page offers the expected way first and every other way under Other ways. When the way offered first fails (for example Google is down, or the signer opened the link inside an app's browser), the page offers the email code first. You see which way each signer used, and why, on the envelope's page and on the certificate of completion. See Why you sign in and the email code.
The name you type
It appears in the invitation, on the signing page and in your agreements list. The signature itself records the email address that was confirmed when the person signed.
Before you continue
The bar at the bottom of the editor lists what must be fixed, for example "... needs an email address: the invitation goes there" or "... has the same email address as another signer". Every signer needs a signature field.
People who get a copy (CC)
A CC recipient never signs and gets the signed copy when everyone has signed. The app does not add CCs yet; the earlier send page (Open the send page on the review step) has Add a CC.
Wrong address after sending
See Correct an envelope: Fix address works until someone signs.
Error codes
If the app or the page names an error code, it is one of these.
| Code | What it means | What to do |
|---|---|---|
limit_reached | The envelope has more recipients than your plan allows (signers and CCs: 2 on Free, 5 on Discover, 50 on Pro). | Remove recipients, or choose a plan that allows more: see Plans and limits. |
bad_email | An address is not an email address. | Check the address and type it again. |
invalid_email | "Check the email address of the person who should sign." | Check the address and type it again. |
no_recipients | The envelope has no signer: it needs at least one. | Add a recipient. |
duplicate_cc | "This address already gets a copy": the same address is a CC twice. | Remove the second CC. |