Help center › Help for signers
Sign with a code sent by email
If your address has no Google, Microsoft or Apple account, or their sign-in is not working, confirm your address with a 6-digit code we email you.
Some invitations say "You'll confirm it's you with a code we email to this address." Then the signing page's last button is Sign with an email code. Any other invitation offers it too, under Other ways.
How it works
- When your answers are ready, select Sign with an email code.
- We send a 6-digit code to the address the invitation was sent to. You cannot choose another address.
- Type or paste the code in the window that opens and select Confirm. Your browser then signs the document.
The signed PDF records that your address was confirmed by a code from Sovrasign's own identity service, tied to this document and this signature. The sender sees that you confirmed with an email code.
We send a code only when you ask for one, never when you open the page.
When Google, Microsoft or Apple sign-in does not work
If the sign-in the page offered first is down, the sign-in window is blocked, or you opened the page inside an app (Instagram, Facebook, LinkedIn and others), the page says so and offers Sign with an email code first. The sender sees which way you used, and why.
Rules
- A code works once, for 10 minutes after it arrives.
- You can ask for a new code after a short wait, and for a limited number of codes an hour.
- After several wrong tries, that code stops working: ask for a new one.
- Never give the code to anyone. Sovrasign staff and support never ask for it.
The code does not arrive
- Wait a minute, then check spam, junk and other folders. Search for "Sovrasign".
- Make sure you are reading the mailbox of the invited address.
- Ask for a new code.
Error codes
If the app or the page names an error code, it is one of these.
| Code | What it means | What to do |
|---|---|---|
code_wrong | The code you typed is not the one we sent. | Check the 6 digits in the newest email and type them again. After several wrong tries the code stops working. |
code_locked | "Too many wrong codes. Ask for a new code." | Ask for a new code. |
code_expired | "This code has expired. Ask for a new code." A code works for 10 minutes. | Ask for a new code. |
too_many_codes | "Too many codes were asked for this address" (or from this network). There is a limit on codes an hour. | Try again later, or confirm who you are another way. |
resend_too_soon | "A code was just sent. Wait a few seconds before asking for another one." | Wait a few seconds, then ask again. |
email_code_unavailable | "Email codes are not available right now." | Confirm who you are another way (Google, Microsoft or Apple), or try again later. |
Questions about the document itself? Contact the sender: their name and email address are in the invitation and at the top of the signing page. Sovrasign cannot change the document or give legal advice.