The signing link does not work or has expired

What each message on the signing page means, and what to do: open the newest email, or ask the sender to send the request again.

The signing page says why a link does not work. Find the message below.

Code	The page says	What it means	What to do
`link_expired`	"This signing link has expired. Ask ... to send it again."	Your link passed its expiry date.	Ask the sender, named in the message, to send it again.
`envelope_expired`	"This request expired. Ask ... to extend it or send it again."	The request passed the expiry date shown in the invitation.	Ask the sender. On some plans they can give you more time.
`link_replaced`	"A newer link was sent to you. Use the newest email."	The sender sent your invitation again. Each new invitation replaces the links before it.	Open the most recent invitation email.
`envelope_updated`	"... is updating this request. You will get a new email with a new link."	The sender is fixing an address.	Wait for the new email.
`envelope_corrected`	"... replaced this request with a corrected version. Use the link in the newer email."	The sender corrected the document.	Open the newer invitation. You sign the corrected version.
`envelope_voided`	"... canceled this request. There is nothing to sign."	The sender canceled (voided) the request.	Nothing. Contact the sender if you think it is a mistake.
`envelope_declined`	"This request was declined, so it is closed. There is nothing to sign."	Someone declined to sign.	Nothing. Contact the sender with any question.
`envelope_deleted`	"The sender deleted this request. There is nothing to sign."	The sender deleted the envelope.	Nothing. Ask the sender for a copy if you need one.
`request_paused`	"This request is paused. You do not need to do anything now..."	Sovrasign is checking the request before it goes on.	Nothing. You get an email when you can sign, or if the request is canceled.
`already_declined_once`	"This link was already used to decline. Ask the sender for a new one."	You declined with this link before, and the sender reopened the request.	Ask the sender to send you the request again, then use the link in the new email.
`envelope_completed`	"Everyone has signed this document. The signed copy was emailed to you."	The document is complete. Links stop working once everyone has signed.	Look for the email "Completed: ...". See Get your copy.
`link_invalid`	"This signing link is not valid. Use the newest link from your email."	The link is incomplete or changed, often because it was copied in pieces.	Open the link with the Review and sign button in the email, not by copying it.
`no_session`	"Open the link from your invitation email. If you opened it more than two hours ago, open it again."	The signing page stays open for two hours after you open the link.	Open the link from the email again. Your link still works until the request expires.
`rate_limited`	"This link was opened many times in the last hour..."	A link can open the signing page a limited number of times an hour.	Wait a while, or go back to a signing page you already have open.
`rate_limited`	"Too many links were opened from your network..."	Many links were opened from the same internet connection.	Wait a few minutes, then open the newest link from your email.

Ask the sender, not Sovrasign

Only the sender can send a request again, give you more time or fix your address. Their name and email address are in the invitation; replying to it reaches them.

Questions about the document itself? Contact the sender: their name and email address are in the invitation and at the top of the signing page. Sovrasign cannot change the document or give legal advice.