When Sovrasign says to try again

Most of these messages go away on their own. Nothing you already sent or signed is lost: an envelope that was sent always finishes, and a signature Sovrasign accepted stays in the document.

The messages

• "Busy, try again shortly." (error code busy) Many documents are being checked at the same moment. Wait a few seconds and try again.
• "Another of your documents is being checked. Try again in a moment." Sovrasign checks one of your documents at a time. Wait until the other one is done.
• "Sovrasign is paused for a short maintenance. Your links and documents are safe; try again in a few minutes." (error code maintenance) Nothing works for a few minutes, then everything continues where it stopped.
• "Sending and editing are paused for a short maintenance. You can still read and download your envelopes, and signing goes on." You can read, download, verify and sign. Send and change envelopes when the maintenance ends.
• "The document check is unavailable right now; try again in a minute." (error code render_unavailable) The part of Sovrasign that checks and shows documents did not answer. Try again in a minute.
• "This server cannot combine documents" (error code combine_unavailable) or "... cannot cut documents out of an envelope" (error code copy_unavailable). The copy of Sovrasign you use cannot do this right now. Send the documents as one PDF, or download the whole signed PDF instead of one document.
• "This sign-in used a key the service has not recorded yet. Try again in a few minutes." (error code key_unknown) Google, Microsoft or Apple has just started using a new key, and Sovrasign is fetching it. Try again in a few minutes.
• "The first request ... is still running; try again in a moment." (error code request_in_progress) You pressed a button twice, or the connection dropped while Sovrasign was working. Wait a moment, then reload the page to see whether it went through before you try again.
• An error Sovrasign did not expect ("internal error" or "database error") (error code internal). Try again. If it keeps happening, try again later.

If it does not go away

• Reload the page, or close the app and open it again. Your drafts are saved.
• Check whether the problem is on your side: another website loads, the date and time of your device are right, and no browser extension blocks the page.
• Signers: your link keeps working until the request expires. Open it again from the email later. Questions about the document itself go to the sender, whose address is in the invitation.

Never send a document, a signing link or a code to anyone who offers to help. Sovrasign support never asks for them.