Remind a signer or send the invitation again

Follow each invitation on the envelope's page and select Remind. Discover and Pro remind signers by themselves.

Open the envelope: select it on Home or in Agreements, or select Track it right after sending. Its page lists each recipient with where they stand, and updates by itself:

It says	Meaning
Invited (date) · their turn	The invitation left Sovrasign; they can sign now.
Waiting for their turn	Signing in order: someone before them has not signed yet.
The invitation email was not delivered	Check the address. See Correct an envelope.
Signed (date)	Done.
Gets a copy when everyone has signed	A CC recipient.

The Timeline below shows every invitation, reminder and signature, oldest first. Home and Agreements also show where each envelope stands, for example "Waiting for Alex · 1 of 2 signed" or "Invitation to Alex not delivered".

Remind

Select Remind next to a signer whose turn it is. "A reminder is on its way to ..." They get "Reminder: please sign" with a link of its own; the link in the first email keeps working.

"This recipient's invitation is still on its way": the first invitation has not gone out yet. Wait for it before reminding.
"The last email to this address could not be delivered. Fix the address, or resend the invitation." See Fix an address.

Limits that protect your signers

At most one reminder email per signer per day, whatever sends it (Remind, a new invitation or an automatic reminder), and at most 5 a day to one address from your workspace.
On Free, at most 3 reminders per signer in all.

Automatic reminders (Discover and Pro)

Envelopes sent on Discover or Pro remind signers by themselves: the first time 2 days after the invitation, then every 3 days, at most 3 times per signer (reminders you sent count too). The timeline shows "Automatic reminder to ...". The app cannot change this schedule yet.

Before the expiry date

Every plan: 3 days before a request expires, signers who have not signed get "Expires on ...". See When a request expires.

Send a new invitation

A new invitation replaces the old link: every earlier link of that signer stops working ("A newer link was sent to you"). Use it when the first email was lost or forwarded by mistake. The app's envelope page does not have it yet; the earlier send page does (Resend), at /send/#e= followed by the envelope's ID (the last part of the envelope page's address).

If a signer cannot find the email, ask them to check spam and search for "Please sign:". See I cannot find the invitation.

Error codes

If the app or the page names an error code, it is one of these.

Code	What it means	What to do
`not_invited`	"This recipient's invitation is still on its way": the first invitation has not gone out yet.	Wait for it before reminding.
`email_failed`	"The last email to this address could not be delivered."	Fix the address, or resend the invitation. See Fix an address.
`too_soon`	"A recipient can be reminded once every ... hours": at most one reminder email per signer per day.	Try again after the time the message gives.
`limit_reached`	This recipient has had the most reminders your plan allows for this envelope (on Free, 3 per signer).	Contact the signer another way, or send a new invitation.
`not_open`	The envelope is no longer open (completed, voided, declined or expired), or the recipient has already signed.	Nothing to remind.
`too_many`	Too many recipients or addresses at once in one request (at most 200).	Send them in smaller groups.