Reporting illegal content, version icn-1

. The page

Report illegal content to Sovrasign. Version icn-1, effective 10 November 2026.

In short: if someone used Sovrasign to send you, or anyone, something you believe is illegal or harmful, such as a phishing email, a fraudulent document or malware, tell us. Anyone can report, with or without an account. A person reviews every report, and we tell you what we decided.

1. What you can report here

1.1 What Sovrasign is. Sovrasign lets people and businesses send documents for electronic signature. We store each document at the sender's request and share it only with the recipients the sender chose. The documents and messages are the sender's; we did not write them.

1.2 What to report. Content sent with Sovrasign that you believe is illegal, or that breaks our acceptable use policy (Schedule 1 of our terms), for example:

• a request to sign that imitates a bank, a company, a government or a signing service, or that asks for passwords, sign-in codes or payment details;
• a document meant to deceive or defraud, or a forged signature;
• malware, or a link to a harmful site, in a document or a message;
• documents or reminders sent to people who never expected them;
• child sexual abuse material, terrorist content, threats, illegal hate speech, or other people's private information published to harm them;
• content that infringes your copyright, trademark or other rights.

1.3 Other things.

• An email that only looks like it comes from Sovrasign but was not sent by us: report it too. Our help center explains how to recognize a real Sovrasign email.
• A security weakness in Sovrasign itself: see our responsible disclosure policy.
• A decision we made about your own account or envelope: see our appeal page.
• Someone in immediate danger: call your local emergency number first.

2. How to report

2.1 The "Report" link. The easiest way: use the "Report this email" link at the bottom of our email, or "Report" on the signing page. It tells us which envelope you mean without sharing your signing link.

2.2 The form. Our notice form. It works without an account.

2.3 Email. Write to abuse@sovrasign.com with the information that section 3 lists.

2.4 Keep your signing link to yourself. The link in a request to sign opens the document for anyone who has it. Do not forward the email or the link to others, and do not paste the link into the form. Do not attach the document unless we ask for it.

3. What a notice contains

3.1 The form asks for:

3.2 Copies we cannot read. Some envelopes may be encrypted so that we cannot read them. Then we act on what we can see, and we may ask you to send us a copy.

4. What happens next

4.1 We confirm receipt. We send an automatic confirmation to the email address you gave, at once. A person looks at your notice within 24 hours.

4.2 Urgent cases first. When our systems are highly confident that an envelope is phishing, they contain it within 1 hour: they pause the sender's sending and hold the pending signing links until a person has reviewed it. A person reviews every such pause within 24 hours.

4.3 We decide. A person decides, carefully, objectively and without bias. We act on clearly illegal or dangerous content without delay and meet any shorter legal deadline; ordinary cases are usually decided within 7 days. Depending on what we find, we take no action, warn the sender, restrict the account, remove the envelope (its signing page then says that the request was removed because it was reported as unsafe), pause sending, suspend the account, or close it (terms 15.4). A signed copy that a recipient has already downloaded cannot be recalled.

4.4 We tell you. We tell you our decision, the reason for it, whether we used automated means to handle your notice, and how you can challenge the decision: on our appeal page, before a court, or, in the EU, with the authority that oversees digital services in your country (the Digital Services Coordinator).

4.5 We tell the sender. The sender receives a statement of reasons for any restriction. It says that the decision followed a notice, but we do not tell the sender who you are, unless that is strictly necessary to explain the decision (for example, for some rights claims) or the law requires it. Where the law allows, we tell you first.

4.6 Threats to life or safety. If a notice suggests a crime that threatens someone's life or safety, we tell the competent authorities at once, as far as the law allows (terms 15.8).

4.6a Reports involving children. When we learn of facts that US child-exploitation reporting law requires us to report, we report them to NCMEC's CyberTipline as soon as we reasonably can and preserve what that law requires. Do not download or send us suspected child sexual abuse material; use the Report link or tell us where it is.

4.7 Misuse. We may stop handling notices from someone who often sends notices that are manifestly unfounded, after warning them. We keep the reasons.

4.8 Records. We keep notices, our decisions and statements of reasons for 5 years, and count them for a yearly transparency report.

5. Contact points under the Digital Services Act

5.1 For users. The form of section 2.2 and abuse@sovrasign.com are our single point of contact for users of the service (DSA Art. 12). A person answers; you are never left with automated replies only. Languages: English; we add other languages before EU sign-ups open.

5.2 For authorities. The authorities of EU member states, the European Commission and the European Board for Digital Services can reach us at legal@sovrasign.com (DSA Art. 11), in English or, once our legal representative is appointed (5.3), the language of its member state. Orders to act against illegal content (Art. 9) and orders to provide information (Art. 10) go there too. Requests for user data in criminal matters follow our law-enforcement guidelines.

5.3 Legal representative. Sovrasign LLC is established in the United States. Our legal representative in the EU (DSA Art. 13) will be appointed before EU sign-ups open, and named here then.

6. Copyright notices in the United States (DMCA)

6.1 Where to send them. If you believe that content stored with Sovrasign infringes a copyright you own, or are authorized to enforce, you can send a notice under the US Digital Millennium Copyright Act (17 U.S.C. §512(c)) to our designated agent, as registered with the US Copyright Office:

• Copyright Agent, Sovrasign LLC
• 522 W Riverside Ave #10903, Spokane, WA 99201, United States
• Telephone: (509) 215-5133
• Email: legal@sovrasign.com

The form and the "Report" link of section 2 also reach a person, but send formal notices to the agent.

6.2 What a notice must contain. A written notice with:

1. the physical or electronic signature of the copyright owner, or of a person authorized to act for them;
2. the copyrighted work you say is infringed or, for several works, a representative list;
3. the material you say infringes, and enough information for us to find it: the envelope the "Report" link identified, or the date of our email, the sender's name and address as shown in it, and the document's name (never the signing link: 2.4);
4. your name, postal address, telephone number and email address;
5. a statement that you believe in good faith that the use is not authorized by the copyright owner, its agent or the law; and
6. a statement that the information in the notice is accurate and, under penalty of perjury, that you are the owner or authorized to act for the owner.

If a notice misses some of these, we may contact you to complete it.

6.3 What we do. When a notice has these elements, we remove the material or disable access to it promptly (for example, we remove the envelope: 4.3) and tell the sender, with a copy of the notice, which shows who sent it. A signed copy that a recipient has already downloaded cannot be recalled.

6.4 Counter-notice. If material of yours was removed after a notice and you believe this was a mistake or a misidentification, you can send a counter-notice to the designated agent, with:

1. your physical or electronic signature;
2. the material that was removed and where it appeared before it was removed;
3. a statement, under penalty of perjury, that you believe in good faith that the material was removed or disabled by mistake or misidentification; and
4. your name, postal address and telephone number, and a statement that you consent to the jurisdiction of the US federal district court for the judicial district of your address (or, if your address is outside the United States, any judicial district in which Sovrasign may be found), and that you will accept service of process from the person who sent the notice, or their agent.

We send a copy of the counter-notice to the person who sent the notice and tell them that we will restore the material in 10 business days. We restore it no sooner than 10 and no later than 14 business days after we receive the counter-notice, unless that person first tells us that they have filed a court action to stop the infringement.

6.5 False notices. Anyone who knowingly misrepresents that material infringes, or that it was removed by mistake, may be liable for damages (17 U.S.C. §512(f)).

6.6 Repeat infringers. In appropriate circumstances, we close the accounts of senders who repeatedly infringe copyrights (terms 15.4).

7. Changes

We may change this page. Each version has its own id and date, and earlier versions stay available on our legal page.