Legal / Refunds and cancellation
Refunds and cancellation, version refunds-1
Version refunds-1, published 2026-11-10, effective 2026-11-10. Each version is fixed once published; a change is a new version. SHA-256 40bf67713990c728a19dec877d53cb9f89d9c2b65544b1d337aff2808f3a90d4. This version's fixed copy.
This page explains, in short, how cancelling and refunds work at Sovrasign. The terms of service are what apply; where this page and the terms differ, the terms win.
Cancelling a plan
- Cancel at any time online, in two clicks: Plan and usage, then Cancel plan, then Confirm. You do not need to call or write to anyone.
- Cancelling stops the next renewal. Your paid features continue until the end of the period you paid for; then your account moves to Free. Nothing is deleted at that moment: completed documents from your paid period stay 12 more months, with notices before removal, and other records follow section 18 of the terms. Download what you need to keep.
- Changed your mind before the period ends? Keep my plan on the same page undoes the cancellation.
- Deleting your account also ends your subscription: it stops renewing when you ask, and it is cancelled when the 14-day undo window is over.
Refunds
| What you bought | Refund |
|---|---|
| Your first yearly subscription (including a switch from monthly to yearly) | A full refund if you ask within 14 days of paying; your account moves to Free |
| A yearly renewal | No refund. We email you 30 and 7 days before each renewal, with a one-click way to turn it off |
| A Discover monthly charge from the last 7 days that you forgot to cancel | A full refund if you ask |
| Other monthly charges | No refund; the plan runs to the end of the month you paid for |
| An envelope pack | Within 14 days: a full refund if you used none of it, otherwise a refund of its unused envelopes. After 14 days: no refund |
| A Pro top-up bought automatically, unused | A refund if you ask within 7 days |
| Other top-ups | No refund |
You also keep every refund right in our terms and DPA, such as when we close a minor's account, end the service or a paid plan without a breach by you, cannot resolve a subprocessor objection, or make a change you do not accept. Where the law gives you more, you get more. A refund ends the paid features it refunds; it never removes your access to your documents. Refunds go back to the payment method you used.
Consumers in the EU, EEA and UK
You may withdraw from any paid plan (monthly or yearly) and from any envelope pack within 14 days of buying it, without giving a reason. Use Withdraw from contract here on the Plan and usage page during those 14 days (once EU and UK sign-ups open), or write to us. We refund what you paid within 14 days of receiving your withdrawal, without any fee. If you asked the service to start at once, we deduct the full days used for a plan, or the envelopes sent from a pack at the price paid per envelope. If the full refund of a first yearly subscription gives you more, you get that instead. We confirm your withdrawal by email. Section 10 and Schedule 2 of the terms have the details and a model form.
A consumer's yearly plan continues as a monthly plan after its first year, at the plan's monthly price, and you can cancel it at any time.
How to ask
- Billing questions and refunds: billing@sovrasign.com, from the address of your account. The invoice number (on every invoice and in Plan and usage) helps us find the purchase; you do not need it to withdraw or ask for a refund.
- Anything else: support@sovrasign.com, or the contact page.
A person gives you an update within two business days (one on Pro); that is a response target, not a promise that the matter is settled by then.